Patient Access Associate Level 1

4 months ago

Newmarket, Canada Southlake Regional Health Centre Full time

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Patient Access Associate Level 1 is a member of the Patient Access team. Using guiding principles Patient Access Associate Level 1 will either admit or register patients across the organization in a timely and efficient manner, keeping in mind the principle of patient focused care.
Skills & Abilities
- Knowledge of outpatient clinics/procedures
- Demonstrates excellence in problem solving, critical thinking skills
- Demonstrates strong customer service skills
- Demonstrates analytical skills in relation to knowledge of hospital operations
- Effective time management and organizational skills with the ability to organize and prioritize as required
- Demonstrated ability to multi task
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills

**Qualifications**:

- Proven proficiency in STAR & PHS systems
- Previous hospital or medical experience in a clerical role
- Grade 12 diploma
- Medical terminology

Closing Statement

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
Patient Access Associate Level 1 will be first contact for patients and will provide customer services for internal and external customers. The Patient Access Associate Level 1 works with the support of and in collaboration with all care providers.

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