Dispatcher/customer Service
5 months ago
**Nottawasaga Mechanical** of Wasaga Beach has been delivering comfort to the Georgian Triangle area, including Collingwood, Stayner, Thornbury, Blue Mountains, Midland, Barrie, Caledon, Owen Sound, Meaford, Mulmur, and everywhere in between as a Plumbing, heating, air conditioning, and refrigeration contractor since 1986.
- **What We Have to Offer**_
- Competitive Wages
- Medical and Dental Coverage
- RRSP
- Team Environment
We are looking to hire a **Customer Service Representative** to join our team.
**Qualifications and Experience**
- Experience as a dispatcher (preferred)
- Familiar with Electrical, HVAC or Plumbing trades (preferred)
- Computer proficient (MS Office, Excel)
- Proficient in English (spoken and written)
- Good communication skills (listening and speaking)
- Organized and Detail oriented
- Good decision-making skills (prioritizing work/ tasks to be done)
- Capable of multi-tasking
- Reliable (punctual and good attendance record)
**General Responsibilities**
- Receiving calls from customers, technicians, vendors
- Explaining services, options, procedures and fees to customers
- Creating and maintaining accurate customer records.
- Booking appointments with customers
- Creating detailed and actionable Work Orders (WO's) for technicians
- Co-ordinating technicians and creating work schedules for technicians and apprentices to handle booked appointments
- Keeping customers/ technicians aware of changes to scheduled appointments
- Review Technician’s notes and times and take appropriate follow up steps
- Ensuring accurate invoicing for work and keep customer accounts current
- Forward requests for pricing/ quotes to appropriate department (Purchasing/ Estimating)
- Keep filing system/ drawers organized
**Salary**: From $21.00 per hour
**Benefits**:
- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Collingwood, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
- Administrative: 1 year (required)
- HVAC, plumbing or electrical industry: 1 year (required)
- dispatch/call centre: 1 year (preferred)
Work Location: In person
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