Supervisor, Laboratory Operations

7 months ago

Toronto, Canada LifeLabs Full time

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

At LifeLabs, we are focused on our vision of building a healthier Canada We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

We believe we can build a healthier Canada through the power of technology. As a **Supervisor, Lab Operations** with LifeLabs, you will have the opportunity to work with state-of-the-art technology and be part of a community/team that is supportive and collaborative.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 6,000 employees, we all make a difference and that’s why our people are so important to us.

As a **Supervisor, **you will be responsible for the achievement of goals and targets related to safety, quality and cost-effective delivery of diagnostic services to assigned workgroups. You will also be responsible for the efficient day-to-day operations of their assigned employee group, including planning, coordination, evaluation, and supervision of all technical and/or operational activities and management of all employees assigned to them.

**This is a full-time role working night shifts in Toronto, ON (100 Intl Blvd) as part of our Chemistry and Hematology team.**

**Accountabilities**:

- Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
- Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
- Responsible for onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
- Implements the annual business plan including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
- Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
- Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups
- Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
- Manage day to day operation of their area and generally plans to weekly or monthly cycles.
- Supports a work environment of continuous improvement with safety as a priority.
- Plans, directs and coordinates shift operations aligned to business plan.
- Provides professional and/or technical training on procedures, laboratory testing and/or screening methods and ensures technical competence of all employees.
- Accountable for financial performance of their area, identifying variances and ensuring corrective actions are implemented.
- Provides input into validation and verification of automation and new and/or revised operation processes
- Ensure Business Recovery Plan (BRP) preparedness of self and team. Implement BRP when required
- Accountable for escalating operational issues in an effective manner to ensure Leadership awareness of problems impacting the operation
- Accountable for escalating all safety incidents as established by EH&S guidelines.
- Accountable for the coordination and reporting of investigations, root cause analysis, and recommendations to the Manager.
- Ensure EHS policies and procedures are current and adhered to in the workplace.
- Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action

**Requirements**:

- College diploma in Medical Lab Technology or equivalent education.
- Registered with CSMLS.
- Four to six years of diagnostic lab experience.

This is an in-person role.

**Hiring Range**:72,100 - 91,900**

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this positio

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