Snowmobile/atv Operations Supervisor

2 weeks ago

Whistler, Canada Blackcomb SnowmobileWhistler ATV Full time

**ATV/Snowmobile Operations Supervisor**

Whistler ATV/Blackcomb Snowmobile, Dog sled, Snowshoe, Mountain Dining. Operating in the Brandywine Valley, Whistler's most extensive trail network. Explore the best of the backcountry while working with an amazing team and providing the ultimate in backcountry experiences. Operating since 1992 Blackcomb Snowmobile is family owned and operated.

Blackcomb Snowmobile/Whistler ATV is looking to add to our operations team. We are looking for someone with previous experience in the tourism/guiding industry with min 80 hour first aid ticket, and **class IV driver’s** **license** to assist with daily operations, working directly to the Operations manager. Ideal for anyone in the guiding industry looking to take it to the next level in both guiding and moving into a management role.

**General**:

- Assists with daily operations: Scheduling, driving, tour coordination, guest service and check in.
- Assist with transportation, shuttling guest’s from village to our base operation part time throughout the day
- Assist the Operations Manager with daily operational tasks; scheduling, safety training, and performance management by providing on-going feedback to Operations Manager
- Active, continual involvement in operational delivery, operational effectiveness, safety, ideas for improvement, opportunities for efficiencies and service standards for the guest experience
- Provides feedback and input to Operations manager on policy and procedure development
- Supports implementation of all policy and procedures
- Plays a significant role in exemplifying outstanding behaviours aligned to safety, guest experience, and colleague culture aligned to culture, vision, mission and values
- Leads by example in following company uniform and grooming policy, holds team accountable to same standards
- Covers Operation Manager’s days off as required during peak season
- Helps with communication of key messages and information to all operational staff
- Helps to complete scheduling, scheduling changes, and approving staff hours worked as directed by Assistant Manager
- Communicate any team issues of schedule/payroll in a timely manner to Operations Manager

**Guest Service**
- Responsible for understanding and communicating guest experience expectations. Regularly checks in with guests during the show and takes steps to enhance guest experience
- Responsible for issues that may arise with guest bookings, such as selling tickets, moving bookings to a new day, adding additional people, or providing discounts or refunds (with Manager approval)
- Work with guides and guest service team to maintain open stream of communication for seamless guest experience

**Risk Management**
- Knowledgeable in all incident response protocols
- Main liaison and point of contact for incidents and/or emergencies. Follows established protocols and procedures for incidents and/or emergencies
- Accident, Incident, and Near Miss reporting - ensures all information is gathered and recorded in the correct and timely manner. Ensuring reports are detailed with measurements, photos, witness statements and associated paperwork and the Operations manager is made aware
- Risk management: Incident response, follow up, and reporting to ensure Operations manager has information required for notifications, record-keeping, and debriefs. Preventively, on-going review of risks and interventions to mitigate risk

**Staff Liaison**
- Assist with hiring and ongoing training
- Assist with scheduling and staffing levels
- Assist with payroll and Human resource
- Assist with all staff events, outings, incentives, rentals, benefits programs

**Key Qualifications and Attributes**:

- Minimum 2-years of experience in tourism, adventure tourism and/or activity operational delivery is preferred
- Valid Class IV unrestricted Driver’s License preferred
- Proven ability in building and sustaining strong working relationships
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Proven ability to communicate clearly - very important in ensuring guests have clear instructions, radio communication is clear and concise, and information is shared with colleagues in a timely manner
- Ability to work well under pressure in a fast-paced environment
- 80 hour Outdoor First Aid certification preferred
- Positive, supportive, respectful, attitude - with both guests and staff
- Flexible and adaptable - every day is different; every tour is different. This role requires someone who is adaptable to changes
- Flexible to diverse working hours - weekends, and holidays

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Salary**: $20.00-$25.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

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