Field Service Technician

2 weeks ago


Hamilton, Canada Burman and Fellows Group Full time

**FIELD SERVICE TECHNICIAN**

**Role**: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada,by performing connectivity and hardware troubleshooting and repair in a positive and professional manner

**Responsibilities and Duties**:

- Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
- Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
- Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
- Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required
- Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
- Prepare field reports, as required
- Liaise with Help Desk on escalated issues
- Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
- Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
- Identify cable pathways
- Test, review and troubleshoot installed systems
- Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
- Troubleshoot cabling, hardware and network related issues in the field
- Operate hand and power tools (i.e. drill)
- Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
- Work independently and collaboratively with other team members to achieve common project/site objectives

**Occupational Requirements**:
Technical Requirements:

- CompTIA A+ Certification
- Minimum university degree with major in information technology or a related program
- Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
- Experience working in a retail environment with POS systems is required
- Experience working with remote management software is an asset
- Experience in troubleshooting cabling, hardware and network related issues in the field
- Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
- Must have and provide company with valid driver’s license and clean abstract for use of company vehicle for travelling to customer sites to provide service
- Ability to operate hand and power tools (i.e. drill)
- Proficient computer skills and solid knowledge of computer networking

Personal Requirements:

- Excellent prioritizing and communication skills
- Ability to travel to customers’ sites on short notice over extended periods of time
- Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
- Must be able to lift up to 75 lbs.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Application question(s):

- Do you have CompTIA A+ Certification?
- Do you have 3-5 years of experience working in IT field service troubleshooting cabling, hardware and network related issues?
- Are you familiar with network equipment, i.e. routers, switches, desktops, printers, servers, etc.?
- Do you have experience working in a retail environment with Point-of-Sale (POS) systems?
- Do you have computer networking skills?
- Are you able and willing to work rotational shifts to fully support our internal and external customers with 24/7 service?
- Are you able and willing to work on rotating standby, on-call and call-backs to provide assistance after hours, as required?
- Are you able and willing to travel to customer sites on short notice?
- Do you have a valid Driver's license and clean driver’s abstract?
- Are you legally entitled to work in Canada?
- What are your minimum rate/salary expectations?

Work Location: On the road



  • Hamilton, Canada Toromont Cat Full time

    Toromont Cat is looking for a Field Service Technician, Heavy Equipment to go directly to customer sites in a Toromont Service truck and provide superior service and product expertise to maintain high standards that ensure repairs are completed in a timely manner with the utmost integrity. As a Toromont Cat Field Service Technician, YOU will experience: ...


  • Hamilton, Canada Toromont Cat Full time

    Toromont Cat is looking for a Field Service Technician, Heavy Equipment to go directly to customer sites in a Toromont Service truck and provide superior service and product expertise to maintain high standards that ensure repairs are completed in a timely manner with the utmost integrity. As a Toromont Cat Field Service Technician, YOU will experience: ...


  • Hamilton, Canada Purity Gas Inc. Full time

    **COMPANY OVERVIEW** We are a fiercely passionate solutions-based team driven by innovation, continuous improvement and collaboration. We disrupt the multi-billion dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely and cost-effectively produce their own supply of gaseous nitrogen...


  • Hamilton, Canada CivicMinds, Inc Full time

    **Urgent Requirement for Field Service Technician II** **LOCATION: Hamilton, ON** As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. Acting as a first line response to customers on-site in your assigned...


  • Hamilton, Ontario, Canada Purity Gas Inc. Full time

    COMPANY OVERVIEWWe are a fiercely passionate solutions-based team driven by innovation, continuous improvement and collaboration. We disrupt the multi-billion dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely and cost-effectively produce their own supply of gaseous nitrogen in-house...


  • Hamilton, Canada Moneris Solutions Full time

    **Your Moneris Career - The Opportunity**: **_Moneris Field Technicians will be provided with a company vehicle to perform role duties. _** As a Systems Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You'll oversee field operations and focus on installing,...


  • Hamilton, Canada Intertape Polymer Group (IPG) Full time

    **Field Service Technician** **Position Purpose**: Provide technical support to national accounts, distributors and end users. Partner with sales to analyze customer situations and provide technical sales support and guidance to ensure that effective technical solutions are developed which fulfill the client's requirements. Provide distributor and customer...


  • Hamilton, Ontario, Canada Toromontmh Full time

    Field Service Technician Material Handling – Heavy Equipment-Hamilton Job Category : Skilled Trades Requisition Number : FIELD003571 Apply now Posted : February 5, 2024 Full-Time Locations Showing 1 location Hamilton, ON L8E6C9, CAN Description As a Field Service Technician, YOU will experience: Working within one of the safest...

  • Field Technician

    5 days ago


    Hamilton, Canada SmartONE Solutions Inc. Full time

    **FIELD SERVICES TECHNICIAN** **A BIT ABOUT US** We are an award-winning Canadian technology company founded in 2016, enthusiastic about smart communities, and we are pretty proud of having created the segment in Canada. Our innovative and proprietary IoT based solutions connect hundreds of smart homes together through a dedicated network to create a smart...


  • Hamilton, Canada NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Field Service Technician II LOCATION:...


  • Hamilton, ON, Canada CB Canada Full time

    Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. If you want to help our clients experience their most vibrant lives while growing your career in a...


  • Hamilton, Canada exp Full time

    Environmental Field Technician Hamilton, ON At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a...


  • Hamilton, Canada Johnson Controls International Full time

    **Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are...


  • Hamilton, Canada Solai & Cameron Technologies Full time

    We are seeking an AFE for our area. The majority of work will be on computer equipment in the Point of Sale (POS) industry. An AFE must have strong computer repair hardware and software skills. A technical degree, technical certifications (A+, Dell, HP, MCSE etc ) or equivalent field experience is required. Equipment serviced includes items such as Cash...


  • Hamilton, Canada Earthworks Archaeological Services Inc. Full time

    Earthworks Archaeological Services Inc. is hiring archaeological field technicians for the upcoming 2024 field season. Positions are open for those in the Hamilton and Niagara region. As a field technician you will have the opportunity to work on a small archaeological crew while participating in archaeological surveys, assessment and excavations. In this...


  • Hamilton, Canada Earthworks Archaeological Services Inc. Full time

    Earthworks Archaeological Services Inc. is hiring archaeological field technicians for the upcoming 2023 field season. Positions are open for those in the Hamilton, Peterborough, Kawartha Lakes, Niagara, London and Windsor areas. As a field technician you will have the opportunity to work on a small archaeological crew while participating in archaeological...


  • Hamilton, Canada Earthworks Archaeological Services Inc. Full time

    Earthworks Archaeological Services Inc. is hiring archaeological field technicians for the remainder of the 2023 field season. Positions are open for those in the Hamilton and Niagara areas. As a field technician you will have the opportunity to work on a small archaeological crew while participating in archaeological surveys, assessment and excavations. In...


  • Hamilton, Canada Johnson Controls Full time

    Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join our winning team and pave the way for a bright future.  With our extensive reach across various industries worldwide, our teams...


  • Hamilton, Canada Johnson Controls Full time

    Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join our winning team and pave the way for a bright future.  With our extensive reach across various industries worldwide, our teams...


  • Hamilton, Ontario, Canada Johnson Controls Full time

    Unleash your potential with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...