Product Specialist

4 weeks ago

Burnaby, Canada Pacific Blue Cross Full time

Pacific Blue Cross has been British Columbia's leading benefits provider for 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those who do not have coverage with their employers.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Community Connection Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease. We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

**Job Summary**

Under the broad managerial direction of the Manager/Senior Manager and as a member of the Product and Innovation Team, provides technical and business expertise throughout the design, development, implementation and maintenance stages of the product development process for selected products and services within PBC’s portfolio including conducting product research, identifying opportunities to pursue new and innovative products, collaborating with cross-functional front line staff, leaders and external member/clients, contributing to and influencing the crafting of product features and identifying the potential for improved work processes. For selected initiatives, conducts one on one and group learning sessions on new and enhanced products. Monitors and maintains the performance of current products and services. Coordinates individual aspects of securing new partnerships and maintaining existing partnerships with external vendors and providers.

**Job Duties**

**_Product Management Team_**
- As a member of the Product and Innovation Team, provides technical and business expertise throughout the design, development, implementation and maintenance stages of the product development process for selected products and services within PBC’s portfolio by:

- through collaborative discussion with stakeholders, identifying and documenting opportunities to pursue new and innovative products and/or product enhancements that have the potential to create new member value and contribute to revenue generation within established cost, resource and productivity restrictions;
- compiling and analyzing assigned components of product development initiatives being led by product management leaders at the outset of formal and informal program increments through direct contact with cross-functional front line staff, leaders and external members/clients;
- contributing to the development of selected aspects of business cases under development by product management leaders by documenting the product design, opportunity, value proposition, and market size, and the quantification of benefits and efficiencies gained from adding to or tailoring features, processes, documentation or reporting tools to group and individual plans;
- identifying the potential for improved work processes from a member end user perspective or from an internal efficiency perspective to capitalize on opportunities such as automating or digitizing online sales or enrolment procedures to increase speed and accuracy of delivery;
- For selected initiatives, conducts one on one and group learning sessions resulting in knowledge transfer to external and internal stakeholders including identifying learning needs, developing learning outcomes, determining the best formal training approach including content and method, and ensuring learning has occurred through observation and informal testing.

**_Ongoing Product Maintenance_**
- responding to sales representative or other user feedback on issues or barriers encountered during the end-to-end product cycle and recommending options to aid in their resolution;
- for selected initiatives, creating TTPs to log product challenges and initiate action to correct product variances;
- creating tools to track product performance such as closed sales reports, analyzing product trends including sales turnaround times, length of time product sales remain in various stages of the sales process and options for improving cycle time;
- in consultation with Marketing specialists, and following product management approval, updating product documentation such as brochures and promotional materials, enrolment and termination forms, physician’s letters and training tools;
- maintaining a backlog of product enhancement work for prioritization by product management and business leaders.

**_External Partnerships_**
- For selected initiatives, coordinates

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