Member Support Administrator

2 weeks ago

Toronto, Canada Altea Active Full time

The Member Support Administrator thrive in a team oriented atmosphere where they pride themselves in consistently delivering a five-star customer service experience to all members. These cheerful folks enjoy spreading joy and optimism while consistently improving member retention by undertaking a number of administrative duties. They have a knack for establishing rapport and building relationships which helps them to diffuse member situations day in and day out.

You have tremendous patience when dealing with members and accommodate their every need with your enthusiasm and calm demeanor. You are a cheerful customer service master who is passionate about helping people. You get a kick out of getting members to those aha moments. Helping members makes you feel all warm and fuzzy inside. You are team focused and customer service conscious. You have accurate and detailed knowledge of all programs, prices, services and policies. Not only that, you are able to think on your feet and effectively use your resources. If you don’t know the answer, you’ll dig until you find it.

You are incredibly helpful and highly organized. You are an Altea Active specialists who provides a wide variety of service and assistance to members such as updating member account information, processing payment and acting as an information source on any and all Altea Active matters.

**This job might be for you if you have the following talents & spirit**:
« **You Have Communication Superpowers**: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.

« **You’re Cool Under Pressure**: You’re cool, calm and collected in pressured situations.

« **You’re Detail Orientated**: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.

« **You’re Accountable**: You take responsibility for all work activities and personal actions; you follow through on commitments; you implements decisions that have been agreed upon; you acknowledge and learn from mistakes without blaming others; and you recognize the impact of one’s behaviour on others.

« **You’re Efficient & Resourceful**: You’re a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.

« **You’re a Team Player**: You actively participate and foster an environment that sustains a collaborative approach to working with others. You’re a team player who thrives in a collaborative environment.

« **You’re Motivated & Driven**: You’re motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.

**As a Member Support Administrator, a typical day might include the following**:

- Updating and maintaining members data in our customer relations management software
- Answering a members questions about promotions and club services
- Processing a past due payment with a member
- Answering the telephone within 3 rings with a smile on your face
- Rescheduling a new member in for an appointment
- Consistently communicating with the all departments to better enhance the members overall experience
- Updating and maintaining accurate records in customer relations management software

**To land this role you need to have;**
- Post-secondary education relating to the health and fitness industry and additional certifications or workshops relating to customer service are an asset.
- 1+ experience working in customer service
- Experience working with a customer relationship management software is an asset
- CPR/First Aid certification (required to have a minimum of Emergency First Aid and CPR certification) required prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
- All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

**Perks of this position include;**

« A competitive salary

« Flex-plan health benefits (Full Time)

« Complimentary individual membership

« Complete training and development package

« Working alongside great people in a culture that fosters empowerment

« Career-defining growth and development opportunities

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and

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