Auto Parts Associates

3 weeks ago

Lethbridge, Canada Canadian Tire #441 Full time

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

**Responsibility and Tasks**
- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Answers questions and provides friendly advice and services to customers.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Sources and orders automotive parts for customers through authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
- Processes returns, warranties and castings as required.
- Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Locates products in the warehouse.
- Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.
- Completes other tasks, as required.

**Requirements & Competencies**
- Knowledge of market trends in the automotive service industry
- Knowledge and understanding of mechanical components of automobiles
- Ability to work effectively with auto parts ordering systems and computerized work order systems

**Physical Demands and Working Conditions**
- Stand/walk for 8 hours.
- Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lift and turn repeatedly throughout the shift.
- Lift above the shoulder, from floor to shoulder and floor to waist.
- Ability to go up and down a ladder while carrying merchandise.
- Walk and carry things at the same time and push/pull, as required.
- Twist, turn, reach and work above shoulder level.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: From $15.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Profit sharing
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Application question(s):

- What is your shift availability?

Work Location: One location

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