Auto Parts Associates

1 week ago

Lethbridge, Alberta, Canada Canadian Tire #441 Full time

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system.

The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.


Responsibility and Tasks

  • Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
  • Answers questions and provides friendly advice and services to customers.
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Handles multiple customers in an effective and efficient manner.
  • Sources and orders automotive parts for customers through authorized suppliers.
  • Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
  • Processes returns, warranties and castings as required.
  • Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
  • Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
  • Stocks shelves and merchandise display areas using modules and planograms as guidelines.
  • Walks their assigned sections to understand what needs to be accomplished on a daily basis.
  • Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
  • Locates products in the warehouse.
  • Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.
  • Completes other tasks, as required.

Requirements & Competencies

  • Knowledge of market trends in the automotive service industry
  • Knowledge and understanding of mechanical components of automobiles
  • Ability to work effectively with auto parts ordering systems and computerized work order systems

Physical Demands and Working Conditions

  • Stand/walk for 8 hours.
  • Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".
  • Lift and turn repeatedly throughout the shift.
  • Lift above the shoulder, from floor to shoulder and floor to waist.
  • Ability to go up and down a ladder while carrying merchandise.
  • Walk and carry things at the same time and push/pull, as required.
  • Twist, turn, reach and work above shoulder level.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 20-40 per week

Salary:
From $15.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Profit sharing
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Application question(s):

  • What is your shift availability?

Work Location:
One location

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