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Food and Beverage Attendant/food and Drink

4 months ago

Toronto, Canada Canopy by Hilton Toronto Yorkville Full time

**What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto**

**Say hello to Canopy by Hilton Toronto Yorkville Canada’s **_first_** Canopy by Hilton.**

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.

Culture is key at Canopy, with team members known as **“friendly enthusiasts**,”** that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s **“Positively Yours” **service culture is a kept Brand promise, delivering a consistent **“Positive Stay,” **where memories are made, and comfort is guaranteed.

**Canopy by Hilton Toronto Yorkville **is a** **184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

**Position Title**: Food and Beverage Attendant / Food and Drink Enthusiast

**Reports To**: Director, Food and Beverage/Lead Food and Drink Enthusiast

job overview

A Food and Beverage Attendant is an important member of the cafe staff responsible for providing excellent customer service and ensuring the smooth operation of the cafe. The job description may include the following responsibilities:
**Responsibilities**:

- Customer Service: Warmly welcoming customers, taking orders, and helping with menu selections.
- Addressing customer inquiries and concerns to ensure a positive and enjoyable visit.
- Beverage Preparation: Skillfully preparing a wide range of beverages, including coffee, tea, espresso, cappuccino, and other specialty drinks.
- Demonstrating proficiency in latte art to create visually appealing beverages.
- Coffee Expertise: Possessing the ability to use espresso machines to achieve the perfect extraction and maintain consistency in coffee quality.
- Beer and Wine Sales: Knowledgeably offering and selling a selection of beers and wines available in the cafe. Complying with legal age restrictions and ensuring responsible alcohol service.
- Multitasking: Excelling at multitasking during peak hours, efficiently handling tasks such as taking orders, preparing beverages, serving customers, processing payments, and facilitating beer and wine sales.
- Light Food Preparation: Assisting with simple food preparation, such as assembling sandwiches, salads, and pastries, as per the cafe's menu.

**QUALIFICATIONS AND REQUIREMENTS**
- Energetic and Friendly: Bringing a positive and energetic attitude to work, engaging with customers, and creating a welcoming atmosphere in the cafe.
- Espresso Beverage Knowledge: Demonstrating a thorough understanding of how to build and customize espresso-based beverages to meet customer preferences.
- Communication Skills: Communicating effectively with customers and team members to ensure smooth operations and a collaborative work environment.
- Team Player: Being an excellent team player, cooperating with other cafe staff to achieve shared goals and maintain a harmonious work environment.
- Building Customer Relationships: Proactively developing connections with customers, with a focus on building a network of daily regulars who feel welcomed and appreciated.
- Time Management: Punctuality and the ability to arrive for the 5 am start time to ensure the cafe is fully operational for the morning rush.
- Drive for Excellence: Demonstrating a strong drive to continuously improve and provide the best possible service to customers.

Other:

- Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.

**_
WORK AREA: _**Bar, lounge area, kitchen, and other F&B areas**

**Health and Safety**
- Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labor.
- Report all injuries or illnesses to a supervisor or manager immediately.
- Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

**About Hilton**:
One of the world’s largest, fastest-growing hospitality companies re