Luxury Hotel Operations Director

2 days ago


Victoria, British Columbia, Canada JRoss Hospitality Recruiters Full time

Company Overview


JRoss Hospitality Recruiters is proud to present an exceptional opportunity for a seasoned hospitality leader to join our team as a General Manager at a new luxury hotel in Victoria, BC.



Salary: $110 - 160K per year



Job Description:


We seek a highly collaborative and team-focused leader with a strong commitment to excellence to oversee the launch and ongoing success of our boutique hotel. As the General Manager, you will be responsible for driving the hotel's operations, including guest services, team management, and ensuring a seamless luxury experience for every guest.



Responsibilities:



  • Leadership & Team Development: Inspire, mentor, and lead a team of hospitality professionals, fostering a non-hierarchical, respectful culture that prioritizes collaboration and teamwork.
  • Operations Oversight: Manage day-to-day operations, with a strong focus on organization, attention to detail, and operational excellence.
  • Guest Experience: Maintain the highest standard of guest service to ensure an unforgettable stay, from first impressions to fond farewells.
  • Spa Launch and Management: Oversee the setup and ongoing success of the on-site spa, creating an integrated experience for hotel guests.
  • Luxury Brand Representation: Uphold the property's luxury identity with each decision, ensuring our brand values and attention to detail are reflected in every interaction.


Requirements:



  • Hospitality Experience: Extensive background in luxury hotel management, ideally with experience in boutique settings or similar upscale properties.
  • Leadership Style: A collaborative, non-hierarchical approach with a focus on inclusivity and team mentorship. You value input from all team members and lead with respect and support.
  • Operational Strength: Highly organized, detail-oriented, and capable of managing multiple priorities with ease.
  • Service Excellence: A strong commitment to creating a welcoming, elevated experience that reflects the luxury ethos of our brand.
  • Market Knowledge: Familiarity with the luxury tourism market in Victoria, BC, or similar environments, understanding the expectations of high-value guests.


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