Contact Center Rep Ii, Everyday Banking

6 months ago


London, Canada TD Bank Full time

**Work Location**:
London, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Department Overview**

**Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll have opportunities to grow and make a meaningful difference to our customers, our communities and our business.**

**Job Details**

**What You’ll Do**

**As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.**

**As a valued member of our Contact Centre Team, you will**:

- **Make people’s day**:strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.**:

- **Solve problems efficiently**:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.**:

- **Achieve your goals**:consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.**:

- **Never stop learning**:actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.**

**Job Requirements**

**What You Need to Succeed**

**We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.**
- **High School Diploma or equivalent**:

- **Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)**:

- **Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).**:

- **Flexibility, resiliency, and a positive attitude when responding to challenging situations.**:

- **Ability to work both independently and as part of a team.**:

- **Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.**

**Additional Information**

**We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.**

**Colleague Development**

**If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals.**

**Training & Onboarding**

**We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.**

**Interview **Process**

**Department Overview**

**Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll have opportunities to grow and make a meaningful difference to our customers, our communities and our business.**

**Job Details**

**What You’ll Do**

**As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.**

**As a valued member of our Contact Centre Team, you will**:

- **Make people’s day**:strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.**:

- **Solve problems efficiently**:resolve customer inquiries at the



  • London, Canada TD Bank Full time

    **Work Location**: London, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role contributes to the growth of the business...


  • London, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or...


  • London, Canada TD Bank Full time

    **Contact Centre Rep II, Borrowing**: - 426026BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** Every...


  • London, Canada TD Bank Full time

    **Contact Centre Rep II, Borrowing**: - 432608BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** Every...


  • London, Canada TD Bank Full time

    **Contact Centre Rep II, Borrowing**: - 430980BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** Every...


  • London, Canada TD Bank Full time

    **Contact Centre Rep II, Borrowing**: - 425255BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** Every...


  • London, Canada TD Bank Full time

    **Work Location**: London, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: $47,200 - $66,600 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. **Department Overview** At TD Canada Trust (TDCT) Customer Assistance, we collect...


  • London, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Service Availability Reps Unilingual to join our...


  • London, Canada Columbia Sportswear Company Full time

    Benefit Plan including Health, Dental, Life Insurance and Disability. - Additional Paid Time Off (floater days, volunteer days, outdoor day). - Company Pension Plan. - Retirement Savings Plan (RSP). - Annual bonus opportunity. - DEI and Employee Resource Groups. - Generous Employee Friends and Family discounts. - Hybrid work model. At Columbia, we’re as...

  • Banking Advisor

    1 month ago


    London, Canada Royal Bank of Canada Full time

    **Job Summary** What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and...


  • London, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Service Availability Reps to join our...


  • London, Canada STEM MONTESSORI ACADEMY OF CANADA Full time

    **Our Company: Something About Us!** STEM Montessori Academy Canada (STEM CANADA) is a federal not for profit program currently operating in facilities across Canada. Our mission and focus is to help each child achieve academic excellence, master self-learning skills, and develop equal character while fostering self-discipline, critical thinking, and...

  • Customer Service Rep

    6 months ago


    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • London, Canada BMO Financial Group Full time

    101 Fanshawe Park Rd E, Unit 3 London Ontario,N5X 3V9 Mandarin language skills is a strong asset. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to...


  • London, Canada BMO Financial Group Full time

    377 Southdale Road West London Ontario,N6J 4G8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • London, Canada BMO Financial Group Full time

    1285 Fanshawe Park Rd W London Ontario,N6G 5B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • London, Canada BMO Financial Group Full time

    1285 Fanshawe Park Rd W London Ontario,N6G 5B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • London, Canada BMO Financial Group Full time

    101 Fanshawe Park Rd E, Unit 3 London Ontario,N5X 3V9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Call Center Supervisor

    6 months ago


    London, Canada Centennial Windows & Doors Full time

    We’re hiring a full-time, permanent Contact Center Supervisor! If you thrive supervising a busy call center, this could be the opportunity for you. Our company mission is to provide every customer and employee an experience with Centennial that exceeds their highest expectations. We’re a family owned and operated business that offers an end-to-end...


  • London, Canada Scotiabank Full time

    Requisition ID: 209099 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Client Service Specialist, Commercial Banking Distribution - London, Ontario** **Purpose** Contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed...