Extreme Weather Overnight Warming Centre Attendant

1 week ago


Bradford, Canada WOW Living Full time

**Bradford Extreme Weather Overnight Warming Centre Attendant**

**Main Purpose & Function**

The Extreme Weather Overnight Warming Centre Attendant (EWOWCA) is responsible for the service delivery of the day-to-day operations of The Extreme Weather Overnight Warming Centre. They will lead volunteers in providing support to guests accessing the Extreme Weather Overnight Warming Centre in the town of Bradford which is operated by The Bradford Out of The Cold Café (OOCC) in conjunction with non-profit partners. The Extreme Weather Overnight Warming Centre will operate on an as needed basis from 9 PM to 8 AM.

The EWOWCA role works overnight with volunteers as a team and is to help with maintaining a safe, secure, and welcoming environment for individuals to access indoor warming spaces. **The Bradford Extreme Weather Overnight Warming Centre** operates as a life saving measure for the purpose of providing shelter to marginalized populations who are experiencing homelessness and may also live with challenges related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.

This front-line position carries out a variety of duties in a calm professional manner, supporting guests with basic needs, including shelter and food. EWOWCA will assist guests with referrals to other services when appropriate. Service delivery will include the monitoring of guest behaviour, incident response, crisis management, and response with de-escalation methods to ensure a safe and secure environment for all guests. The position is responsible for monitoring centre access, enforcing policies and procedures, performing routine janitorial duties, supporting guests and maintaining records and reports including incident reports and guest attendance reports as required, and engaging with guests to provide feedback as requested. This is a seasonal position with no guarantee of hours. When extreme weather is determined by The Weather Network and/or county, attendants will be notified and a team will be selected for that shift by the EWOWCA Coordinators.

**Key Contacts and Reporting Relationships**

The EWOWCA reports to the EWOWC Coordinator. They supervise Extreme Weather Overnight Warming Centre Volunteers and Guests. The EWOWCA will work closely with community partners. The EWOWCA also will have regular contact with external service providers and agencies such as: S.H.I.F.T., CONTACT Community Services, and South Simcoe Emergency 911 Services including Police, Fire, and Ambulance.

**Specific Duties & Responsibilities**
- Set-up and take down of/warming centre operations at the beginning and end of the night.
- Problem-solving
- Liaising with other organizations or stakeholders as needed.
- Maintains a safe, healthy, and positive environment
- Ability to create a warm and welcoming environment that is sensitive to the needs of the marginalized population served.
- Works tactfully and compassionately with individuals who may use substances and/or be isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
- Exhibits appropriate professional boundaries with staff, volunteers, and patrons.
- Presents oneself in a professional manner that demonstrates the values of WOW Living
- Ensures warming centre policies and procedures are followed and communicates concerns in a calm, clear and compassionate manner.
- Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors.
- Monitors access to the warming centre and regularly monitors the environment, guests, and all accessible public spaces in the facility on a regular basis.
- Maintains paper records including incident reports, logbook, and warming centre attendance reports.
- Engages with guests to provide feedback, when requested.
- Performs routine janitorial duties as required.
- Administers basic first aid and maintains applicable records.
- Makes referrals to community agencies as needed.
- Monitors and reports any facility issues including maintenance, cleanliness, and pest control issues as required.
- Demonstrated ability working as a team member.
- Other duties as assigned.

**Qualifications**

Education and Experience:

- Post-secondary education, or experience in the social service industry or lived experience & WOW Living basic training.
- Related experience working with vulnerable populations
- First Aid Level 1/CPR considered an asset.
- Additional training and qualifications in safe talk, mental health first aid, and other related qualifications considered an asset.

Knowledge, Skills and Abilities:

- Working knowledge of the community and social service agencies and programs in the area.
- Understanding of and commitment to individuals experiencing homelessness who may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities and other


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