Vacation Planner

2 months ago

Calgary, Canada Canada Rail Vacations Full time

Welcome to the world of Canadian train travel. Are you ready to share your love of travel and the Canadian Rockies with the world?

Our team thrives in a tight-knit environment where customer service is our first priority, quick-thinking is necessary, and consistency is critical. As individuals, we are diverse, and our various backgrounds contribute a range of skills to support the company and each other. Together, we are ambitious and dedicated to providing extraordinary service to our guests and committed to creating a positive and supportive community within our office. If that sounds like a good fit for you, keep reading

Vacation Planners are responsible for curating the most memorable Canadian train and tour experiences in the industry, and you will be doing so for some of the most demanding and discerning travellers out there. While planning bucket list trips for our guests, we spare no detail or careful attention while ensuring everything happens smoothly. Tools, training, and preferred partner relationships will be provided to ensure your success.

**Responsibilities**:

- Prospect, pitch and develop tour quotes for new and existing clients;
- Confirm all aspects of the trip with clients and suppliers over the telephone;
- Provide travel assistance and concierge-like service to clients, including booking trains, hotels, tours, transportation, reservations, etc.
- Confirm availability and pricing in a prompt and organized manner;
- Leverage preferred partners to ensure the best rates and amenities for clients;
- Continually study and learn about new destinations and suppliers, including attending educational events and webinars;
- Process bookings and create documentation for travel, including itineraries, vouchers, and invoices;
- Maintain a consistent, professional, and warm line of communication with clients before, during, and after travel to ensure quality delivery of their dream vacation;
- Work collaboratively in a team environment;
**Requirements**:

- Extensive personal travel experience;
- Excellent written and oral communication skills in English;
- Exceptional customer service and professional oral and written communication skills;
- Strong organizational skills for maintaining complex records and itineraries;
- Self-motivation with the ability to work independently;
- Advanced proficiency in Microsoft Word and Excel;
- Positive, tenacious attitude and a willingness to continually learn in a team environment;
- Experience working in the travel or hospitality industry is a plus;
- Fluent in other languages is also a plus
- Must like dogs

What Canada Rail Vacations is offering you:

- Competitive compensation plan (not commission), based on level of experience;
- Opportunities to experience the Rocky Mountaineer and VIA Rail Trains;
- Discounts on other tour products we offer;
- Extended Health Benefits for full-time, permanent employees;
- Paid Time Off: includes Flex Time and Extended Medical after three months, as well as 3 weeks paid holidays after your first year

Only those who follow the instructions will be contacted.

We respectfully ask for no phone calls. Thank you

Pay: From $24.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How do you rate your experience with Excel? (No experience, Basic/Beginner, Intermediate or Expert?)

Work Location: In person

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