Product Manager

6 months ago


Remote, Canada UserTesting Full time

We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business-transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

**About the team**

You'll be a key member of the Enterprise Systems team, and report to the Manager, Enterprise Systems. We focus on understanding our business partners' and stakeholders' challenges and implementing innovative technology solutions to transform their capabilities.

**The Opportunity**

You will be responsible for systems work related to our Customer branch of the organization, inclusive of our Professional Services, Customer Success, and Support teams. Your primary focus will be administering FinancialForce/Certinia, while also supporting other ancillary systems and Salesforce projects.
- Design and implement workflows, customizations, and automation within the FinancialForce/Certinia PSA system to optimize internal operations and enhance user experience.
- Provide technical support and troubleshooting expertise for FinancialForce/Certinia to internal teams, inclusive of system administration for users, permissions, and cadenced system maintenance.
- Stay up to date with the latest Certinia platform updates and features, recommending and implementing improvements to enhance system functionality and security.
- Identify and proactively lead risk areas and opportunities for process improvement; commit to seeing an issue through to complete resolution.
- Analyze complex business problems and drive operational effectiveness and efficiency through automation and using technology.
- Collaborate with the business and technical teams to create and document requirements, business process flow design, and recommendations on scope.
- Plan and execute all aspects of internal system-specific projects from initiation to delivery, including unit, integration, and acceptance testing to meet business requirements.
- Enhance and maintain systems by studying current practices and designing modifications and integrations with other systems.
- Deal effectively with ambiguous and unstructured problems and situations.

**What we're looking for**
- Proven expertise in customizing and developing FinancialForce/Certinia PSA solutions.
- Hands-on experience as a FinancialForce/Certinia Developer or Administrator, with experience in all modules within the PSA platform.
- FinancialForce/Certinia PSA System Administrator certification
- Salesforce Certified Administrator or Platform Developer
- Strong knowledge of environment management, release management, code versioning best practices, and deployment methodologies.
- Solid understanding of professional services processes, including resource management, project tracking, time tracking, and reporting.
- Ability to produce deliverables in a fast-paced environment, collaborate effectively across global teams, and juggle multiple projects simultaneously.
- Quality project management skills with a track record of successful project delivery.
- Experience with FinancialForce/Certinia integrations, REST/SOAP APIs, and data migration is a plus.
- **Residing in one of the following provinces: Ontario, Alberta, British Columbia**

**Perks & Benefits**
- Basic Life insurance
- Mental Wellness Employee Assistance Program
- Extended healthcare, dental & vision care, and life & disability coverage
- RRSP Matching
- Flexible Time off (Full time employees)
- Remote Equipment Expense Reimbursement
- Professional Development Stipend
- Monthly wellness and telecommunications reimbursements
- Paid quarterly volunteering days and charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
- Employee Referral Programme
- Recognition of Service
- Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we're also growing the team quickly-join us

**UserTesting is an Equal Opport


  • Product Manager

    2 days ago


    Remote, Canada 360insights Full time

    **The Company**: 360insights is a SaaS technology company that deals with high-profile brands to build and facilitate their rebate and incentive programs. - At 360, our culture is driven by a simple concept - happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients....

  • Product Manager

    7 months ago


    Remote, Canada PayShepherd Full time

    **Job Title: Product Manager** **Join Our Remote Team & Shape the Future of Procurement** Are you a product manager ready to leave your mark on the tech industry? Do you want to work from the comfort of your home while making a real impact? If so, we've got the perfect opportunity for you. Welcome to PayShepherd, a trailblazer in the world of procurement....

  • Product Manager

    7 months ago


    Remote, Canada Intelliswift Software, Inc. Full time

    Looking for a Product Manager with background with SQL, API Calls, Leads Management Systems, Telecom, VoIP, Networking, OSI for a contract to hire position. Expertise as a Product Manager, Leads Management, Telecom, VoIP, Networking, API Calls, SQL, SQL Querys, OSI, Data Bricks. 8x8 a big plus. What you will be doing: - Works as a product manager for LMS...

  • Product Manager

    4 days ago


    Remote, Canada Remote Technology, Inc. Full time

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: - As a product-led company, you'll play a key role in developing and maintaining the Contractors Management or Mobility product roadmap for multiple products - Build solutions together with product, engineering, design and...

  • Product Manager

    7 months ago


    Remote, Canada IVANS Insurance Solutions Full time

    Job Overview: Ivans, a division of Applied Systems, is seeking a **Product Manager** responsible for prioritizing and delivering robust capabilities that allow our business’s platform, which includes systems, services, and codebases, to integrate and transmit data to support current and future Ivans products. The Product Manager will collaborate closely...

  • Product Manager

    7 days ago


    Remote, Canada Longbow Advantage Full time

    Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy, understanding that technology is only one piece in...

  • Product Manager

    7 months ago


    Remote, Canada 360insights Full time

    **Experiences that create growth. Growth that creates experiences.** Here at 360insights you will be a part of a fast-paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions for some of the world’s most recognizable brands all within an inspiring...

  • Product Manager

    7 months ago


    Remote, Canada Minerva Full time

    The **Product Manager** role with Minerva is a full-time remote role, with occasional (quarterly) in-person opportunities to meet and get to know the rest of your team. **Role Overview**: **Responsibilities** - **Product Strategy**: Develop and refine the product vision and strategy, considering market trends, customer feedback, and business objectives. -...

  • Product Manager

    7 months ago


    Remote, Canada Axiom Full time

    Product Manager (Full Stack Web Development) **Are you a natural wonder of the technical world who has led the full product cycle of web apps?** Would you like to design, spec and run the development of something that kicks bullies out of the schoolyard? (Which “bullies” and what “schoolyard”, you ask? We can tell you all about that when we speak...

  • Product Manager

    1 week ago


    Remote, Canada Rumor Avenue Full time

    **Who We Are** Rumor Avenue is a creative product studio that supports multiple high-growth tech startups, agencies and Fortune 500 companies. We are unique in our approach in terms of design, development, strategy and product vision. We partner with mission driven ideas that make the world a better place. At Rumor Avenue, we operate three different...

  • Product Manager

    7 months ago


    Remote, Canada WellnessLiving Full time

    **Title**: Product Manager **Salary**: Base salary + Benefits + Vacation **Location**: Richmond Hill, ON *Remote **Length of Term**: Full Time, Permanent **About Us**: WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive...


  • Remote, Canada IVANS Insurance Solutions Full time

    Job Overview: Ivans, a division of Applied Systems, is currently seeking a **Product Operations Manager** to play a critical role in driving the efficiency and effectiveness of our Ivans product management processes. Ivans is where the insurance industry comes together to grow their businesses. Our culture is about more than developing the best technology -...


  • Remote, Canada Peak Power Full time

    The transition to the decarbonized energy future of tomorrow is happening today, and the climate tech industry is set to grow quickly in the coming years. It's an exciting time to grow your career with an innovative company driven by environmental purpose! Peak Power is a Canadian climate tech company with offices in Toronto, New York, and Boston. We’re...


  • Remote, Canada MOZ Group Full time

    The Moz Group is seeking a self-driven, problem solver to discover and deliver solutions that delight customers across our portfolio of voice software brands: Line2, eVoice, and eReceptionist. As an **Associate Product Manager** & reporting to the Director of Product, you’ll collaborate with UX, engineering, and marketing across various stages of the...


  • Remote, Canada Riva International, Inc. Full time

    Riva is seeking an experienced Product Marketing Manager to join our marketing team. You are an exceptional writer with engaging written and verbal communication and presentation skills. A keen intuition drives your ability to speak up and know when to influence and drive essential changes. You are passionate about learning and understanding your market and...


  • Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...


  • Remote, Canada Dropbox Full time

    Company Description Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we...


  • Remote, Canada Jonas Software Full time

    Job Description: Job Profile: Technical Product Manager-Food Job Title: Technical Product Manager Granbury is a leading provider of POS Software and Service solutions for Pizza and Delivery Restaurants. Our product offerings are designed for Independent Operators running 1 location all the way to large chains having hundreds of restaurants. All employees...


  • Remote, Canada Hostaway Full time

    Hostaway is looking for an experienced Product Marketing Manager to help accomplish mission-critical growth goals for our exciting and fast-growing startup. This is a great opportunity to join a fun and dedicated team and make a meaningful contribution in a collaborative work environment. This position will report to the VP of Marketing. What you'll do -...


  • Remote, Canada Big Fish Games Full time

    Job Posting Title Product Marketing Manager Summary We’re on the hunt for the best Product Marketing Managers to join us on this journey of extraordinary growth. As a Product Marketing Manager, you will help, support, build and drive product marketing strategies for new or existing games. Part creative, part analytical, this role will require...