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Guest Services Manager

1 month ago

Whitehorse, Canada Friends of Mount Sima Society Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work site environment**:

- Non-smoking
**Work setting**:

- Rural area
- Hotel, motel, resort
**Budgetary responsibility**:

- 0 - $100,000
**Tasks**:

- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Negotiate with suppliers for the provision of materials and supplies
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare marketing plans
- Implement marketing activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
**Supervision**:

- 3-4 people
**Certificates, licences, memberships, and courses**:

- First Aid Certificate
- CPR Certificate
**Computer and technology knowledge**:

- MS Word
- Central reservation system (CRS)
- MS Outlook
- Adobe Illustrator
- Social Media
- Google Docs
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Valid driver's licence
**Work conditions and physical capabilities**:

- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities

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