Front Desk Agent

5 months ago

Whitehorse, Canada Yukon Inn Full time

'''Job Summary'''
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

'''Responsibilities'''
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as booking reservations and processing payments
- Collaborate with other hotel departments to ensure guest satisfaction

'''Requirements'''
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Strong phone etiquette and the ability to handle multiple phone lines
- Proficient in using computer systems and hotel management software
- Bilingual or multilingual skills are a plus
- Ability to work flexible hours, including weekends and holidays
- Professional appearance and demeanor

At our hotel, we value our employees and offer competitive benefits including:

- Competitive pay
- Opportunities for career advancement within the company
- Ongoing training and development programs

**Salary**: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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