Operations Manager

4 weeks ago

Whitehorse, Canada The Sternwheeler Hotel & Conference Centre Full time

Operations Manager**The Sternwheeler Hotel & Conference Centre**
- Whitehorse, YT
- Full Time- Compensation: $65,000 to $70,000 AnnuallyManagement

Recreation & Tourism

Restaurant & Hospitality

**Duration**
- Permanent**Job Level**
- N/A**Intended job posting audience**Holloway Lodging Corporation, a wholly owned subsidiary of Clarke Inc. (TSX: CKI and CKI.DB), is one of Canada’s largest lodging and real estate companies.

Sternwheeler Hotel & conference Centre is a full service hotel with over 180 rooms. Reporting to the Hotel General Manager, the Operations Manager is responsible for the hotel’s success This means critically managing and achieving the best financial performance possible, while simultaneously maintaining excellent customer service levels, high employee engagement and managing risk and the hotel’s professional reputation.

At Holloway, we believe we are at our best when our team members at all levels of the organization feel comfortable and empowered to address the challenges they encounter in the moment. This willingness to move quicker than our peers will result in us occasionally making mistakes, but we believe this is a much better outcome than missing our opportunity.

**MAIN DUTIES**

1. Perform administrative duties including reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. To assist with AR collection, AP, banking and payment balancing.

2. To understand key financial data and assist the General Manager with the forecasting and maintenance of cost controls in order to contribute to the profitability of the property.

3. To accept responsibility for the property in the absence of the General Manager.

4. Meet with, develop and delegate improvement plans for operation and review performance management of team.

5. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.

6. Participate in community affairs and maintain positive public image for Holloway and hotel. Meet with potential and current clients and promote hotel.

7. Physically tour and visually inspect property daily, while greeting and maintaining rapport with associates and guests.

8. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.

9. To be aware of action to be taken in the event of emergency such as fire and bomb threat following procedures laid down in the Emergency Action Plan for the property.

10. To be alert to and respond to adverse comments/complaints following company procedures and achieving guest satisfaction.

11. To contribute ideas and actively participate in the Sales and Marketing Plan for the property.

12. To be familiar with and promote property facilities and assisting with site inspections

13. To be competent in scheduling and payroll and liaise with department managers in order to balance staffing levels with business to maintain a correct wage to sales ratio and guest satisfaction.

14. To identify recurring problems within departments and liaise with department managers to increase accountability and agree positive action plans.

15. To carry out appraisals of direct reporting staff and assist with completion/use of succession plans as required by company policy.

16. To liaise with the General Manager and Department Managers to ensure full implementation and maintenance of human resource policies/procedures as required by company policy.

17. To research, recommend and liaise with the General Manager regarding procedures to improve the overall efficiency of the property and to carry out project work as requested.

18. To work closely with direct reporting Department Managers to encourage achievement of objectives and a motivated workforce with full implementation of Standards & Procedures, proactive monthly training plans & full documentation of training activities.

19. To ensure full adherence to the collective agreement if applicable to the property.

20. Comply with attendance rules and be available to work on a regular basis.

21. Perform any other job-related duties as assigned

REQUIRED SKILLS AND ABILITIES:
1. A university degree or diploma in hotel management or a related field of experience an asset.

2. Several years of experience in the hotel industry, with a minimum of two years’ experience in a leadership role.

3. Knowledge of hotel operations, including marketing plans, sales, revenue management, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, contract law, and long-range strategic planning.

4. Leadership skills to motivate and develop staff to ensure accomplishment of Company goals and objectives.

5. Abil

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