Parts Support Advocate-cummins Care
6 days ago
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what **_#LifeAtCummins_** is all about.
**Parts Support Advocate-Cummins Care (Hybrid)**
**Description**
This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision
Document customer inquiry information within appropriate Cummins systems
Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices
Escalate non-routine issues, providing documentation through process
Understands new and existing Cummins processes, systems and practices
Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient
**Compensation and Benefits**
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
**Skills**
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
**Education, Licenses, Certifications**
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience**
Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred.
**Compensation and Benefits**
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
**Job** SERVICE
**Primary Location** Canada-Quebec-Montréal-Canada, QC, Pointe-Claire, Cummins Eastern Canada
**Job Type** E
-
IT Support Specialist
7 months ago
Pointe-Claire, Canada Cummins Inc. Full time**IT Support Specialist** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact...
-
In-shop Technician
7 months ago
Pointe-Claire, Canada Cummins Inc. Full time**In-shop technician** **Description** Completes repairs and rebuilds on engine products in a service workshop under supervision Applies documented procedures and policies to complete basic repairs and schedule maintenance, including preparing required parts and tools Disassemble, inspect and clean engines and /or engine components Assists with...
-
Client Advocate
2 months ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a Client Advocate to join our team at beBee Professionals in Pointe-Claire, Canada. As a Client Advocate, you will play a vital role in providing support and care to individuals, enhancing their quality of life and promoting their independence.Key Responsibilities:Assist clients with personal care, including hygiene, dressing, and...
-
Customer Service Advocate
1 month ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $30,000 - $45,000OverviewIn a fast-paced environment, we are seeking a dedicated and friendly Customer Service Advocate to join our team at beBee Professionals in Pointe-Claire. As part of our customer-centric approach, this role requires exceptional communication skills and the ability to provide timely resolutions to customer inquiries.
-
Account Executive
6 months ago
Pointe-Claire, Canada Cummins Inc. Full time**Account Executive - On-Highway** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making...
-
Agent Administratif
4 months ago
Pointe-Claire, Canada Cummins Inc. Full time**DESCRIPTION** **Résumé du travail**: Coordonne les documents, et regroupe et saisit les données associées aux tâches de support administratif affectées pour une équipe, un service, une fonction ou un autre responsable/groupe de l’entreprise. Effectue des tâches sous supervision modérée. **Principales responsabilités**: Offre un soutien...
-
Dedicated Care Partners
1 month ago
Pointe-Claire, Canada COGIR Immobilier Full timeJob OverviewWe are seeking two part-time evening auxiliary nurses to join our team at the LUMIA residence.The ideal candidate will be passionate about providing exceptional care and support to residents, promoting their overall well-being and quality of life.About the RoleAdminister medication in a safe and timely manner, adhering to established protocols...
-
Care Provider Wanted
5 days ago
Pointe-Claire, Quebec, Canada Care Full timeWe are seeking a senior care provider to join our team at Care. As a responsible, reliable, and hard-working individual with a few years of experience in senior care, you will be responsible for providing personal care services to our clients. These services include bathing, grooming, and meal preparation.This is a great opportunity for someone who is...
-
Sales and Customer Service Representative
4 months ago
Pointe-Claire, Canada Parts Engine Canada Full timeWe are looking for self-driven (no pun intended!) responsible employees who have a demonstrated success record in Automotive after-sales. Ideally, we are looking for people with **Wheel, Tire, and Automotive accessory knowledge** who are passionate and enthusiastic to help guide our customers through the portal of the automotive world. This role is based...
-
Parts Warehouse Clerk
6 months ago
Pointe-Claire, Canada Elevex Inc Full time**Parts warehouse clerk** Elevex, a company of human scale positioned as a key player in Quebec when it comes to the material handling equipment, is currently looking for a Parts Warehouse Clerk to join its Montreal parts team. If you are passionate about customer service and administration, this role is for you! If you like to move, interact with other...
-
Personal Support Worker
11 hours ago
Pointe-Claire, Canada Lancaster Full time**Do you have a passion for making a difference?** We are passionate about providing compassionate care for families loved ones, where the residents of our home come before anything else. Our values follow a** ‘People’** focused Philosophy, **P**articipation **E**xcellence **O**penness **P**erformance **L**ongevity **E**fficient Use of Resources. This...
-
Warehouse Parts Expeditor
4 days ago
Pointe-Claire, Canada TCAT Div of Toromont Industries Ltd Full timeThe Warehouse Parts Expeditor will ensure all central warehouse functions are completed on a daily basis in support of the Warehouse Leadership Team. Promote and participate in safe and environmentally sound work behaviors and objectives at all times in support of Toromont's Health and Safety Policy/Programs and best practices. **As a Warehouse Parts...
-
Data Coordinator/ IT Support
6 months ago
Pointe-Claire, Canada Parrainage Civique de la Banlieue Ouest Full time**Job Types**: Part-time, Contract **Benefits**: - Dental care - Extended health care - Paid time off Supplemental pay types: - Bonus pay - Commission pay - Overtime pay - Signing bonus - Tips **Experience**: - IT support: 2 years (required) Licence/Certification: - CompTIA A+ (preferred) Work Location: Hybrid remote in Pointe-Claire, QC H9R 1N4
-
Clinical Social Worker
4 months ago
Pointe-Claire, Canada West Island Mental Health Full time**Job Summary** **Responsibilities**: - Conduct assessments to identify clients' needs and develop individualized care plans - Provide counseling and emotional support to clients facing various challenges - Coordinate with healthcare providers to ensure comprehensive care for clients - Advocate for clients' rights and access to resources - Maintain...
-
Operator - Parts Cleaner
4 days ago
Pointe-Claire, Canada Leesta industries Ltd. Full time**Why work at Leesta?** - Collective performance bonus paid monthly; - Competitive compensation and benefits; - Annual increase based on individual performance; - Job stability and security; - Paid sick days; - Safety boots and glasses; - Availability of overtime; - Personal life balance; The parts cleaner is responsible to ensure that the cleaning process...
-
Nursing Care Specialist
1 month ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $55,000 - $75,000Job OverviewbeBee Professionals in Pointe-Claire is seeking a compassionate and experienced Registered Nurse (m/f/d) to provide high-quality care to our patients.Key ResponsibilitiesAssess patients' medical conditions and administer treatments and medications as prescribed by physicians.Collaborate with healthcare professionals to create personalized care...
-
Nail Care Specialist
1 week ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $30,000 - $45,000In the vibrant city of Pointe-Claire, Canada, beBee Professionals is seeking a talented Nail Care Specialist to become an integral part of our esteemed beauty salon.Key Responsibilities:Deliver exceptional nail care services, including manicures, pedicures, and nail enhancements, while maintaining the highest level of client satisfaction.Maintain a spotless...
-
Nursing Assistants
1 month ago
Pointe-Claire, Canada COGIR Immobilier Full timeEvery day, our team of enthusiasts makes a difference for residents. The 'human for human' relationship is at the heart of our approach and corporate philosophy. Furthermore, COGIR Immobilier's success is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years.POSITION DESCRIPTION:Working...
-
Operation Support
7 months ago
Pointe-Claire, Canada LSKL Trucking inc. Full time**Are you looking for a new challenge?** **You are a truck driver but feel the need for a new challenge?** **Do you want to continue to pursue your passion in the trucking industry while using your problem solving skills?** **Why not come work with us as Operation Support?** As **an Operation Support**, you will have to coordinate our drivers and trucks...
-
Community Worker
7 months ago
Pointe-Claire, Canada Parrainage Civique de la Banlieue Ouest Full time**West Island Citizen Advocacy** **Church Apartment Program Community Worker** **July 2021** **Reports To: The Executive Director** **1 Job Profile** The CAP community worker of West Island Citizen Advocacy will share the mission, vision and values of the organization to improve the quality of life and defend the rights of all those who are living with...