Full-time Customer Service Agent

3 months ago


Toronto, Canada Delta Air Lines, Inc. Full time

How you'll help us Keep Climbing (overview & key responsibilities)
*
**Vision**: Deliver world-class service to all customers.
*
**Mission**: Make every customer feel like the most valued person.
As a Baggage Handler/Ramp Operator, you will work with an innovative team whose common goal is to ensure that our customers' baggage and cargo arrives safely and on time to drive a positive customer experience. Responsibilities for this position include, but are not limited to:

- Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
- Responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.
- Safeguard cargo, baggage and mail from damage, loss, and weather.
- Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Repeatedly lift and load baggage onto carts and ensure each bag reaches its destination
- Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination.
- Practices safety conscious behaviors in all operational processes and procedures.

What you need to succeed (minimum qualifications)
- Have a high school diploma or GED/CAEC equivalent
- Consistently makes safety and security, of self and others, the priority.
- Embraces a diverse set of people, thinking, and styles.
- Be at least 18 years of age
- Frequently lift bags or items weighing up to and including 80 pounds
- Possess entry-level computer skills
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
- Must be fluent, both written and orally, in English
- Must currently hold a valid Canadian driver’s license

What will give you a competitive edge (preferred qualifications)
N/A
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
- Delta benefits as per local regulations and work rules will apply.



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