Service Technician

4 weeks ago

Clarington, Canada Auto Planet Full time

**Drive for Excellence**

Since 2015 **AutoPlanet **has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

**AutoPlanet Durham** is looking for a **Service Technician** to join their dynamic team

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**About you.**

You will join a team dedicated to working cohesively together. At AutoPlanet Brampton, our Sales Consultants are paid a salary and volume incentive bonus which allows us to offer a unique car buying experience. You are committed to helping us provide a hassle free, honest and transparent environment for our guests and team. With a team that has countless success stories of career mobility, expect that you will be on the right path to growing and acquiring new skills.

**Here’s what you’ll deliver**:

- Project a positive attitude for the benefit of our customers and our junior employees.
- Retrieve repair orders from dispatch on a timely basis.
- Obtain parts from the Parts Department as required.
- Utilize the repair order punch clock appropriately, (i.e., punch onto a specific line when starting a task, and punch off when the task is complete).
- Perform vehicle road tests as required.
- Address all customer concerns using the Three C’s method - Complaint, Cause, Correction.
- Examine all vehicles to determine if additional safety or service work is required.
- Prepare a complete report on the back of the repair order.
- Estimate flat rate times for each recommendation. Use supplied flat-rate manuals and the Employer policies as a guide.
- Acquire prices of vehicle parts and note availability for each recommendation.
- Perform all work as outlined on the front of the repair order and as authorized on the back, with efficiency and accuracy, and in accordance with company and factory standards.
- Prepare all parts ordered when authorization is received, unless specifically told otherwise.
- Saves and tags parts if the job is under warranty or insurance, or if requested by the customer.
- Perform vehicle road tests after service any time a wheel is removed, or any time a repair that might affect drivability is performed (i.e. tune-up, valve adjustment, brake work, suspension work, rattle/noise repair, etc.). Straight oil changes or transmission fluid changes are excluded.
- Evaluate all work performed to ensure it is thorough, accurate, and completed in a timely fashion.
- Supervise work of all Service Apprentice Technicians or students; report immediately any deficiencies to the Service Manager.
- Attend factory-sponsored training classes as scheduled by management.
- Attend dealer-specified training courses as scheduled by management.
- Maintain a high degree of concentration to prevent “comebacks”.
- Ensure that customer cars are kept as clean or cleaner than when they arrived, both inside and out.
- Remain current on all factory technical bulletins.
- Prioritize maintaining the cleanliness of the shop area at all times.
- Clean the bay and bench at the end of each shift.
- Dispose of garbage, recycling, etc., as required.
- Conducting vehicle walk arounds on arrival.
- Ability to execute tasks and work with mínimal supervision.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- Automotive Service Technician, fully licensed (310S or higher).
- Proven knowledge and experience with automotive mechanical operations.
- Must be team oriented with a positive attitude.
Work well under pressure in a fast-paced environment.
Must be reliable and able to work productively with mínimal supervision.
- Ability to read and compreh

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