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Customer Service Representative

1 month ago

Toronto, Canada GFL Environmental Inc. Full time

GFL Environmental is looking for an experienced Customer Service Representative to be based out of our Weston Road, Toronto, Ontario location.

The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

Previous Logistics / Dispatch experience will be an asset for this role.

**About GFL**:
At GFL our goal is to invest in our people and provide opportunities to grow, for life
- _ Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE_
- _ We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage_
- _ With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth_
- _ We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship _Full Circle Project_
- _ We believe investing in the future is the right investment, our first fully electric truck is now in operation_
- _ GFL is traded on the NYSE & the TSX - search “GFL” to see our stock performance_

**Key Responsibilities**:

- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate call-in work orders for drivers
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payment’s as needed.
- Enter new subscription residential accounts into system.
- Run credit checks on new customers.
- Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
- Key all new/cancelled accounts into Tower system and verify in system.
- Scan all contracts into system and maintain records of them.
- Assist in completing the Affirmative Action log for all applicants.
- Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.

**Knowledge, Skills and Competencies**:

- High School Diploma or GED.
- One (1) to Two (2) years logistics, dispatch or call center experience.
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record keeping skills.
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem-solving ability.
- Excellent data entry skills.

Thank you for your interest. Only those selected for an interview will be contacted.

GFLTalent
- We thank you for your interest. Only those selected for an interview will be contacted. _
- GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._