Marina Attendant
1 month ago
Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.
Role Summary
The Marina Attendant’s primary responsibility is to maintain superior guest relations by acting as a liaison between Friday Harbour Marina, its guests, and the public. The Marina Attendant’s main job duties include operating all functions of a marina fuel dock, greeting all boaters, attending to guests’ concerns, and maintaining marina facilities.
**Responsibilities**:
- Greet visitors, ascertain nature of business, and provide direction to visitors
- Accurate opening and closing of cash, fuel dispensers and fuel dock operations
- Assist with retail sales including marine products
- Perform multiple daily dock walks to check on vessels, vacancies, guests and dock conditions and safety
- Monitor docks and vessels during inclement weather
- Assist guests with docking and departures
- Ensure area is clean; empty garbage receptacles and pick up litter
- Ensure any work area is kept clean and clear of any potential hazards such as slippery objects or tripping hazards such as ropes or debris
- Respond to customer requests for fuel, including fuel and wastewater service
- Attend to and clean up small oil spills
- Ensure sensitive material is kept secure and handled in an appropriate manner
- Consult and collaborate with others as needed to ensure thorough and effective work productivity and to promote teamwork
- Use appropriate communication, methods, and actions to establish a courteous and professional working relationship
- Attend all health and safety training and follow all guidelines for employees as outlined in the Occupational Health and Safety Act
- Monitor and respond to marine radio calls
- Provide a high level of customer service to all guests and slip-holders
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned
**Requirements**:
- High School diploma
- Enrolled in post-secondary education focused on hospitality and tourism or similar an asset
- Must poses a valid Pleasure Craft Operators Card or willing to obtain one
- Minimum 2 years’ experience in a customer service or marina
- Experience with boats is an asset
- Possession of a Valid First Aid Certificate and CPR Certification an asset
- Must be able to swim and tread water for two minutes
- Must possess excellent customer service skills
- Must be computer literate.
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
Working Conditions
- Must be able to work flexible hours including evenings, weekends, and holidays
- Required to move, lift, carry, pull, and place objects weighing less than or equal to 30 pounds without assistance
- Stand, sit, or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling
- Move over sloping, uneven, or slippery surfaces
- Significant exposure to varying weather conditions
- Will encounter obnoxious smell from wastewater, gasoline and diesel fuels
- Will encounter hazardous materials, dangerous or toxic substances and chemicals
- May encounter excessive noise from boat engines and equipment
- Work area is located alongside deep water
Join our team and make every day feel like Friday.
- Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.
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