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Guest Services Attendant
4 months ago
Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.
Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage
- Company matched pension plan and optional savings plans
- Employee Assistance Program and Headspace App
- Friday Harbour partner discounts
- Training and development opportunities
Role Summary
Reporting to the Homeowner Services and Experience Manager the Guest Services Attendant is responsible for greeting and screening visitors, updating membership database, acting as resort operator and performing concierge duties. The Guest Services Attendant will need to anticipate homeowner, member and guest needs and ensure that each guest has a memorable experience.
**Responsibilities**:
- Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
- Answer all telephone inquiries in a polite and friendly manner, following service standard telephone policies
- Assist Friday Harbour Property Management, Finance, and Membership Sales with administrative duties as assigned
- Provide a timely response to homeowner, members and guests inquires and requests
- Provide guests with detailed descriptions of activities and events and confirm enrollment or sign up of event with guests
- Distribute all requests to the appropriate division in a timely manner
- Compute bills and collect payment from guests
- Be knowledgeable about current and upcoming special events and activities
- Promote recreation activities and outlets and provide concise and accurate directions
- Promote memberships to the Marina and Golf Course and provide concise and accurate details
- Process Membership Enrollment by creating and assigning Access Cards when appropriate
- Observe and report any security issues
- Ensure all customer complaints are addressed and handled professionally
- Complete retail transactions and maintain product in a neat and organized fashion
- Act as an ambassador of the Friday Harbour brand
- Maintain the Welcome Centre in a tidy and presentable manner
- Assist with Pool/Club House Access when needed
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned
**Requirements**:
- Degree, diploma or certificate in hospitality, travel and tourism or other related discipline
- Previous work experience in guest relations required
- Experience in front desk or customer service in a luxury environment required
- Strong knowledge of the Resort facilities and services and local area
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
Working Conditions
- Must be able to work flexible hours including evenings, weekends and holidays
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Stand, sit or walk for an extended period of time or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling
Join our team and make every day feel like Friday.
- Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.
