Hospitality Attendant

3 weeks ago

Innisfil, Canada Friday Harbour Resort Full time

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.

Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage
- Company matched pension plan and optional savings plans
- Employee Assistance Program and Headspace App
- Friday Harbour partner discounts
- Training and development opportunities

Role Summary
The Hospitality Attendant is responsible for greeting and seating all guests entering the restaurant. A Hospitality Attendant must interact with guests and ensure that the guests experience is memorable. A Hospitality Attendant may at times collect payment, take orders, and serve drinks or food. They will also be responsible for the execution of their respected opening and closing duties.

**Responsibilities**:

- Welcome and acknowledge every guest with a smile, eye contact and a friendly verbal greeting using the guests’ name when possible
- Estimate wait list and wait times for guests
- Receive and record guest’s reservations and assign tables
- Greet guests and determine the number in their party
- Guide guests through the dining room and provide any required assistance
- Seat guests by finding a clean, available table, pulling out chairs and placing menu in front of guest
- Move and arrange tables, chairs and settings and organize seating for groups with special requirements
- Ensure place settings are appropriate and each guest has a standard place setting for the required meal period
- Check menus to ensure they are current, clean, plentiful and wrinkle-free
- Ensure guests are having an enjoyable experience
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
- Communicate with the kitchen to ensure proper service
- Monitor dining room for seating availability, service, safety and wellbeing of guests
- Assist servers by clearing tables, refreshing water and bringing out food to guests
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned

**Requirements**:

- At least one year of related work experience
- Smart Serve certification
- Knowledge of basic sanitation controls and use of cleaning supplies
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions
- Must be able to work flexible hours including days, evenings, nights, weekends, and holidays
- Required to move, lift, carry, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Stand, sit or walk for an extended period of time or for an entire shift
- Reach overhead and below the knees, including bending, twisting, and pulling
- Move over sloping, uneven, or slippery surfaces

Join our team and make every day feel like Friday.
- Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

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