IT Service Center Director

2 weeks ago


Brockville, Canada Groupe Leclerc Full time

Leclerc is a family business with 117 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,400 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites.

**Working at Leclerc means...**
- Working in a family business
- Evolving in a clean, temperate environment with the latest technology
- Starting a new job with paid and adapted training
- Benefit from a complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
- Enjoy quality meals at low prices in the cafeteria (unlimited coffee, tea, cookies and bars)
- Enjoy free use of the sports facilities (basketball court, training room and cardio room)
- Save on our delicious products and discover exclusive novelties
- Take advantage of job security and opportunities for advancement within the company
- Integrate a rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)

**SUMMARY OF THE FUNCTION**

Reporting to the Senior Director of Information Technology, the IT Service Center Manager manages the activities surrounding user services and the technical services outsourcing process. He plays an important role in the service delivery strategy, and his concern for security and customer satisfaction is constant. His experience enables him to act as an expert in recommending the solutions and investments required, and in justifying them. Aware of the CYBER risk, he is highly committed to immediate proactivity and reactivity to actions required to reduce risk exposure.

**RESPONSIBILITIES**
- Coordinate the activities of your group and ensure that projects and recurring activities are carried out efficiently;
- Participate in the planning and monitoring of budgets;
- Ensure the resolution of problems related to the systems under your responsibility;
- Identify opportunities for improvement and optimization of these systems;
- Proactively recommend technological enhancements and investments in information systems and ensure their implementation;
- Promote interactions and synergy between the various IT teams;
- Coordinate and ensure the follow-up of service agreements with external suppliers related to the technologies under your responsibility;
- Be responsible for the development of case studies leading to decision-making;
- Monitor new developments in your area of expertise and assess the relevance of these advances for the organization according to the determined business strategy;
- Report on the status of internal and external operational services (outsourcing) and maintain metrics such as open tickets, technician performance and SLAs;
- Ensure that the tools and processes put in place are respected and improved;
- Supervise IT technical support activities (helpdesk) and ensure customer satisfaction while respecting predefined IT norms and standards;
- Audit the documentation update of the user procedures, technical documentation, support processes and operations manual;
- Maintain close contact with customers by conducting regular satisfaction surveys.

**SKILLS AND ABILITIES REQUIRED**
- University degree in computer science or bachelor's degree in business administration specializing in information technology;
- 6 to 9 years' relevant experience, including 3 as an IT support manager;
- Good knowledge of Windows environments, O365 and equipment lifecycle management;
- In-depth knowledge of the indicators and best practices required to manage your environment;
- Certification and/or knowledge of ITIL, CoBit
- Fluent in spoken and written French and English;
- Customer service oriented;
- Autonomy / Initiative / Creativity;
- Leadership / Ability to influence / Teamwork;
- Analysis / Synthesis / Judgement;
- Ability to solve problems / Ability to make recommendations;
- Stress resistance / Time and priority management;
- Professional / Rigorous / Proactive and able to react quickly;
- Results-oriented;
- Ability to respect budgets and deadlines.



  • Brockville, Ontario, Canada Groupe Leclerc Full time

    SUMMARY OF THE FUNCTION Reporting to the Senior Director of Information Technology, the IT Service Center Manager manages the activities surrounding user services and the technical services outsourcing process. He plays an important role in the service delivery strategy, and his concern for security and customer satisfaction is constant. His experience...


  • Brockville, Canada Groupe Leclerc Full time

    SUMMARY OF THE FUNCTION Reporting to the Senior Director of Information Technology, the IT Service Center Manager manages the activities surrounding user services and the technical services outsourcing process. He plays an important role in the service delivery strategy, and his concern for security and customer satisfaction is constant. His experience...


  • Brockville, Ontario, Canada The Royal Ottawa Mental Health Centre Full time

    Position InformationPosting Number: BMHC24084ETitle: Director, Patient Care Services (RFT 1.0 FTE)Position Status: Regular FulltimeFTE: 1.0Job Schedule: DaysDepartment: Forensic Psychiatry BMHCUnion: NonunionSite: Brockville Mental Health CentreAbout The Royal As one of Canada's foremost mental health care and academic health science centres, The Royal has a...


  • Brockville, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - BMHC24-084E**Title**: - Director, Patient Care Services (RFT 1.0 FTE)**Position Status**: - Regular Full-time**FTE**: - 1.0**Job Schedule**: - Days**Department**: - Forensic Psychiatry - BMHC**Union**: - Non-union**Site**: - Brockville Mental Health Centre**About The Royal** - As one of Canada’s...


  • Brockville, Canada JEFFERY'S GREENHOUSES INC Full time

    **Garden Center Merchandiser** (Brockville, #Area4) - 1 Full Time Position - Seasonal: (early April to mid-July) - Location: Parkdale Avenue, Brockville, ON K6V 5T2 **If you love flowers & plants, working outdoors and making people smile, we want to meet you!** - Energy and Creativity - Flair for Merchandising and Plants. (has plant knowledge or willing to...


  • Brockville, Canada Jeffery's Greenhouses Plant II Limited Full time

    **Garden Center Merchandiser** (Brockville) #Alljobs - 1 Full Time - Seasonal: (early April to mid-July) - Location: Parkdale Avenue, Brockville, ON K6V 5T - **If you love flowers & plants, working outdoors and making people smile, we want to meet you!**_ - Energy and Creativity - Flair for Merchandising and Plants. (has plant knowledge or willing to...


  • Brockville, Canada Engaged HR Full time

    The Inter-Cultural Association of Greater Victoria (ICA) is an award-winning settlement agency that has contributed to Greater Victoria’s vibrant community for over fifty years. ICA’s services range from guiding immigrant entrepreneurs as they create small businesses to supporting vulnerable newcomers to become confident, contributing members of our...


  • Brockville, Canada Engaged HR Full time

    The Inter-Cultural Association of Greater Victoria (ICA) is an award-winning settlement agency that has contributed to Greater Victoria’s vibrant community for over fifty years. ICA’s services range from guiding immigrant entrepreneurs as they create small businesses to supporting vulnerable newcomers to become confident, contributing members of our...

  • Director, Delivery

    6 days ago


    Brockville, Canada Bell Canada Full time

    Press Tab to Move to Skip to Content Link Select how often to receive alerts (in days): Create alert Select how often to receive alerts (in days): At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate. If...

  • Director, Delivery

    4 days ago


    Brockville, Canada Bell Canada Full time

    Press Tab to Move to Skip to Content Link Select how often to receive alerts (in days): Create alert Select how often to receive alerts (in days): At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate. If...


  • Brockville, Canada Paladin Airport Security Services Full time

    Overview The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you! Job Skills / Requirements We are hiring a Senior Director of People and Culture based...


  • Brockville, Canada Paladin Airport Security Services Full time

    Overview The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you! Job Skills / Requirements We are hiring a Senior Director of People and Culture based...


  • Brockville, Canada Revera Inc. Full time

    **Description** - Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and...


  • Brockville, Canada Revera Inc. Full time

    **Description** - Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and...


  • Brockville, Canada Leclerc Ltd Full time

    Leclerc is a family business with 117 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,400 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites. Working at Leclerc means... Working in a family business ...


  • Brockville, Canada Leclerc Ltd Full time

    Leclerc is a family business with 117 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,400 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites. Working at Leclerc means... Working in a family business ...


  • Brockville, Canada Sunnybrook Health Sciences Centre Full time

    Dire From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of the Province and our growing community. Today, with 1.3 million patient visits each year, Sunnybrook has established itself across multiple campuses and is home to...


  • Brockville, Canada Sunnybrook Health Sciences Centre Full time

    Dire From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of the Province and our growing community. Today, with 1.3 million patient visits each year, Sunnybrook has established itself across multiple campuses and is home to...


  • Brockville, Canada Xplore Inc. Full time

    We are looking for a Director, Outside Plant Engineering to join our growing team. Reporting to the Vice President, Network Design - Wireline, this position will oversee the planning and design of Xplore’s fibre-optic networks, including distribution and inter-exchange networks. In this role you will be accountable to lead a team of network engineers and...


  • Brockville, Canada Xplore Inc. Full time

    We are looking for a Director, Outside Plant Engineering to join our growing team. Reporting to the Vice President, Network Design - Wireline, this position will oversee the planning and design of Xplore’s fibre-optic networks, including distribution and inter-exchange networks. In this role you will be accountable to lead a team of network engineers and...