Store Process Specialist

3 weeks ago

Laurent, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Overview**

**Dimensions**

N/A

**Primary Responsibilities**
- Lead the Regional implementation of all Corporate Continuous Improvement initiatives, including training and change management supporting various projects such as, but not limited to, SCO, ABS, ARI, BIMI, SARC, LITES, SAP, Finances Retail Transformation roll out, etc.
- Liaison between assigned stores and Central Office in reporting and communicating between parties for high priority/urgent/widespread issues for quick resolution/work arounds.
- Provide full support during new capital projects, acquisitions, relocations, expansions and Associate changeovers by supporting training of store employees on systems and procedures and by ensuring inventory counts are accurate and all systems, including accounting and inventory, are operational to ensure a smooth transition and execution of projects.
- Perform store visits to assist Associates and store teams for inventory preparation, and readiness for inventory count’s day. Attend, store inventory day count, as necessary.
- Audit, monitor and review inventory control procedures and investigate variances between Materials Management System (MMS) and Lawson to improve shrink control and bottom line results.
- Attend ICS-Intensive Care Stores to investigate any potential issues and explore opportunities to minimize risks.
- Review, analyze and perform store visits, as required, to address store financial data discrepancies and opportunities for improvement to the store and BU P&L.
- Liaise with Retail Accounting Department / District Managers to report on store visitations, P&L, RFP, total loss, cycle counts, inventory results, margins including postal and lotteries, payroll results, etc. to resolve any inquiries from the stores and/or opportunities.
- Provide guidance and support to Store Administrators and Associate Owners on store accounting related functions, tasks, and systems (e.g. LITES, SAP, Payroll, FPO, EHT and WCB/WSIB filings/form completion, etc). Knowledgeable on provincial programs (bus tickets, lotto, etc.) payroll and third-party requirements.
- Liaise with IT escalation to ensure that all systems are operational and to resolve issues or concerns already reported and escalated by stores to ERC.

**Skills, Experience & Education
**Skills**

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.
- Willing to always learn and embrace change in processes and directives
- Requires the ability to identify and improve work processes and teams.
- Provides advice about operations in a specialized or technical area.
- Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
- Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
- Utilizes decision making skills to determine the best use of resources and operational processes.
- Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
- Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
- Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
- Advanced computer skills especially Word, Excel and PowerPoint to produce and interpret reports, documents and presentations. Knowledge of inventory management and accounting software.
- Business acumen - advanced understanding of quality standards relative to inventory management and accounting procedures.
- Knowledge of National Store Operating, Merchandising, and POP Standards, inventory management, business, and accounting systems to develop and implement training strategies
- Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.

**Experience**

Greater than five years of retail operational experience, inventory management, accounting, computer and systems or equivalent experience.

Shoppers Drug Mart experience is preferred

**Education**

Post-secondary education equivalent to a un

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