Sales Administrator

1 month ago


Scarborough, Canada Expedia Cruises Scarborough Full time

Expedia Cruises Scarborough is looking for an enthusiastic Sales Administrator to assist in a rapidly growing travel agency. The Sales Administrator will assist with new Vacation Consultant onboarding, ensure files and documentation adhere to TICO and store standards, seek resolutions to sales and service issues, and participate in special projects. The Sales Administrator will also sell travel in a limited capacity.

**Responsibilities**
- Ensure the store is open and staffed during scheduled open hours
- Maintain strong relationships with Vacation Consultants and assist with system questions, supplier resolutions and best practices
- Develop and implement quality assurance processes to ensure accuracy of customer travel orders and that complete vacation components are offered to customers in a timely manner
- Manage Vacation Consultant support inbox and report trends to agency owner
- Manage supplier confirmations inbox
- Create and manage Vacation Consultant logins and supplier reporting
- Manage supplier group space and maximize FIT to group opportunities
- Report weekly and year-to-date key measures to agency owner
- Identify Vacation Consultant training needs
- Generate opportunity reports for supplier promotions
- Work with suppliers regarding unpaid commission
- Coach Vacation Consultants utilizing Expedia Cruises training resources
- Perform other duties, as assigned

**Qualifications and Skills**
- Exceptional communication and customer service skills, including excellent telephone manner
- Accurate data entry with attention to detail
- High level of initiative and the ability to multi-task
- Ability to work independently and as part of a team
- Strong time management capabilities and organizational skills
- Proficiency in MS Word, Excel, and PowerPoint
- Knowledge of Quickbooks is a strong asset
- Travel agency sales experience preferred
- Minimum high school education, with a preference to a college degree

**Compensation**

Salary based on experience plus commission

**Important**

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$55,000.00 per year

**Benefits**:

- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Work Location: In person

Application deadline: 2023-08-21
Expected start date: 2023-09-05



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