Server - Mtn House Hotel & SPA Opening Team

2 weeks ago

Canmore, Canada Basecamp Resorts Full time

Server
MTN House by Basecamp, Canmore

About Basecamp
Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore & Banff, Alberta and Revelstoke & Golden, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the mountains.

MTN House by Basecamp is a new luxury property added to the Basecamp Properties portfolio. MTN House has 99 newly renovated hotel rooms, and will have an elevated fine dining restaurant (opening September 2023) and a Nordic Spa (opening July 2024). MTN House will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Why Work for Us?
- Quarterly gratuity program
- Be part of the fastest growing hospitality brand in Canada.
- We have a health benefits plan.
- Family and Friends discount at Basecamp.
- Employee discounted rates at all properties.
- We offer competitive wages based on experience.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview
As a server, you’ll be the face of our restaurant and responsible for our customers’ experiences. The primary responsibilities of this role will be ensuring that our tables are clean and tidy for when guests arrive, presenting menus and serving food and beverages. You will need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you.

**Shifts**: Full-time permanent. Days, evenings & weekends.

**Wage**: $15-$16 plus gratuities

Key Responsibilities
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance as per brand standards.
- Present restaurant menus and provide appropriate food and beverage recommendations.
- Take and serve orders accurately and appropriately.
- Collaborate with other restaurant servers and kitchen/bar staff to improve workflow and guest experience.
- Handle complaints or problems in a positive and productive manner.
- Respond to patrons’ requests and inform management of any complaints.
- Issue bills and accept payments.
- Rotate beverages and food items in service fridges to ensure freshness and order.
- Prepare service areas for arriving patrons by sanitizing, wiping up spills, clearing away crumbs, and replacing soiled linen.
- Ensure that the service stations are adequately stocked with necessary supplies.

Skills and Experience
- Experience working as part of a team.
- Experience working in a fast-paced environment.
- Attention to cleanliness and safety.
- Patience and customer-oriented approach.
- Excellent people skills with a friendly attitude.
- Responsible and trustworthy.
- Excellent organizational skills.

**Requirements**:

- Minimum 3 years restaurant serving or waitering experience.
- Valid Pro Serve.
- Sound knowledge of proper food handling procedures.

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