Service Advisor

5 months ago


Medicine Hat, Canada Flaman Sales Ltd. Full time

**Looking to expand your experience and grow your career with an amazing organization?**

**Flaman Sales Ltd. **has a great opportunity for you Our **Medicine Hat, Alberta location** currently has an opening for an enthusiastic, friendly and motivated **Service Advisor **to join our team

**Flaman** offers _**advancement opportunities within the company**_, _**competitive compensation**_, _**excellent benefits**_, _**RRSP plan**_, _**a positive workplace environment and three (3) weeks vacation**_ At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

**Primary Responsibilities include (but are not limited to)**:

- Maintain excellent customer service (discussing customer needs, keeping customers updated)
- Answering customer inquires, either in person or on the phone
- Use safe work practices to ensure safety of all staff, vendors and customers
- Complete required paperwork according to company policies, procedures and protocols
- Problem Solving and Trouble Shooting
- Prepare work orders by detailing the unit’s problems or symptoms
- Service check-ins/walk arounds
- Opening/Closing work orders
- Write repair estimates
- Prepare invoices
- Admin duties and assist service team.

**Skills and Qualifications**:

- Recognize the importance of establishing relationships with customers & co-workers to help provide a great customer experience
- Previous experience as a Service Advisor (preferred)
- Familiarity with agricultural/trailer equipment (considered an asset)
- Possess clerical skills and proficient with computers
- Ability to interpret technical terms to the customers
- Analytical thinking with strong decision making skills
- Detail oriented, strong organizational skills and the ability to balance multiple priorities
- Self-motivated and ability to work with mínimal supervision
- Have a great work ethic and eager to learn new things
- Team player with a positive “can do” attitude
- Patience and conflict resolution skills
- Valid Class 5 License and clean driver’s abstract

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- 8 hour shift
- Weekends as needed

Ability to commute/relocate:

- Medicine Hat, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: In person



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