Service Manager

2 weeks ago


Winnipeg, Canada Maserati & Alfa Romeo of Winnipeg Full time

**Job Summary**:
Maserati and Alfa Romeo of Winnipeg is seeking a full-time and highly qualified Service Manager with automotive experience to oversee our service department

**Responsibilities and Duties**:

- Monitor and oversee all employees located within the Service Department to provide mentoring, feedback, and guidance to allow for a proficient and highly structured department.
- Ensure all customer inconveniences, complaints, and misunderstandings are dealt with fairly and quickly.
- Understand and ensure compliance with the manufacturer's warranty and policy procedures.
- Manage and oversee the technician’s performance on productivity, repairs, and diagnosis to implement and provide consistent and reliable vehicle maintenance.
- Working with each department Manager to improve profitability and efficiency.
- Implement and maintain a positive relationship with customers, ensuring that department staff is professional and helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
- Ensuring the service repairs are performed efficiently and correctly by conducting spot checks on all jobs performed.
- Liaise with Human Resources and Fixed Operations Manager in hiring all service employees.
- Train, motivate, and monitor the performance of all service department staff.
- Creating detail-oriented goals and objectives for the department, which includes an annual operating budget and working alongside the Morris Group marketing team to plan and promote new and repeated business.
- Attending weekly Management meetings.

**Qualifications and Skills**:

- 3 year’s experience as a Service Advisor and or Service Manager
- Excellent computer knowledge pertaining to the software for dealership computer systems
- Previous knowledge of overall operations, management, and luxury car brands
- Knowledge of warranty process of a new car dealership
- Strong customer service skills
- Valid Class 5 Drivers Licence

**What’s in it for you?**

The Morris Group of Companies offers an exceptional employee benefits package, annual vacation pay, competitive compensation structure, and opportunity for advancement within the Group of Companies.

Some of the great benefits include:

- A competitive compensation structure
- A welcoming and positive culture
- A Top-of-the-Line Extended Health and Dental Group Benefits plan including health, dental, vision, life and disability
- An Employee Health and Wellness Program
- Employee Assistance Program
- Ongoing professional development supporting growth and learning

**Job Types**: Full-Time Position

**Job Locations**: Winnipeg


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