Resource and Information Specialist

2 weeks ago


Oshawa, Canada Durham Region Unemployed Help Centre Full time

***

The primary responsibility is to provide clients with information, direction, and support when accessing the tools and resources that will assist in their job search. The Resource & Information Specialist must be able to refer participants to other services and also manage the administrative tasks necessary to keep the Resource center functioning.

**In this role, you will be responsible for**:

- Greeting and Orientation of clients to the Resource center and its services
- Responding to client inquiries and provision of assistance as requested
- Ensuring that clients comply with the center policies, procedures and housekeeping rules
- Provision of on-site software technical support, basic configurations, and trouble-shooting on equipment
- Design, implementation, and facilitation of information and skill development workshops and tutorials
- Research and solicitation of information to create new tools and resources
- Maintenance of current and relevant information by being a liaison with community partners and organizations
- Maintenance of stock level of resources, pamphlets, community flyers, and print paper
- Maintaining the job-posting board
- Referring participants to appropriate agencies and to on-site programs
- Liaising and maintaining positive relationship with the community, Funder and referral sources
- Providing documentation in accordance with agency and Funder standards
- Participating in the compilation of internal and external reports, statistical data and financial reports
- Following security procedures and quality assurance to assure compliance with agency and Funder’s standards
- Handling of confidential data in accordance with agency, Funder and legal standards
- Advocating on client’s behalf when making a referral of conducting outreach
- Receiving, distributing, and originating internal and external correspondence
- Maintaining an organized and safe workplace
- Maintaining professional behavior and report behavior that is in conflict with agency and office rules
- Other related duties as assigned

**You bring**:

- Post-secondary education in social service field
- 2 years related work experience in: Employment counselling of at-risk youth and adults, facilitating and evaluating workshops in employability skills, career exploration and life skills, administration of aptitude and abilities tests
- Ability to work with a diverse client group
- Clerical/administrative skills for reception, compiling data, filing and other office practices
- Use practical techniques for ordering, cataloguing, and tracking resources
- Demonstrated time management and multi-tasking abilities
- Excellent interpersonal, communication and presentation skills
- Effective crisis intervention, problem solving and decision-making skills
- Knowledge of labor market and community resources, both internal and external

**How to Apply**:
Qualified applicants are invited to submit their resume & covering letter to
- In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), The Durham Region Unemployed Help Centre will provide accommodation to applicants with disabilities throughout the recruitment process. If you are contacted for an interview and require any accommodation, please notify us and we will work with you to meet your needs._

**We thank all applicants for their interest, however only those selected for an interview will be contacted.**

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-05-20



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