Guest Services

5 days ago


Kelowna, Canada O'Rourke's Peak Cellars Full time

Overview:
**Peak Cellars** is located in beautiful
**Lake Country**, BC, surrounded by vineyards, orchards, and beautiful mountain views. We have finished a major restaurant expansion and are looking for self-motivated and charismatic
** Hosts & Bussers** to join our Guest Services team. With award winning wines and our locally inspired bistro menu, we are passionate about creating a memorable and knowledgeable experience.

**Description**:
Reporting to the General Manager, the job of a Guest Services team member is to participate in all functions of bistro and tasting room of food and beverages, process sales of wine, merchandise, and food using Light Speed and WineDirect.

**Responsibilities**:
The responsibilities of a Hospitality Team member include, but are not limited to:

- Greet guests, enthusiastically represent O’Rourke’s Peak Cellars brand, in an effort to provide a memorable, knowledgeable experience.
- Maintain a neat, organized front-of-house environment.
- Use Tock to coordinate Bistro Reservations and Tasting/Tour Appointments.
- Register guests (small groups) without an appointment into our appointment system.
- Organize seating, dependent on factors of weather, amount of staff, reservations, events.
- Control seating and initiate a wait list to ensure workload for kitchen.
- Rotate seating between servers sections (when applicable) to ensure even workloads for all.
- Periodically walk through of Bistro to determine the flow of service and the next tables coming available.
- Listen, take feedback, respond quickly, and take initiative with a sense of urgency.
- Assist Tasting Room and Bistro tasks/side duties as needed to ensure proper service
- Polishing Cutlery, glassware, place settings, stocking.
- Transfer of beverages from ‘service bar’ to the Bistro using service tray (for 19+ hosts only).
- With Bistro & Tasting Room teams, ensure washrooms are clean and adequate supplies are stocked throughout shift.
- Answer phones and schedule reservations, according to reservation policy.
- Continually learn and share information about our wine, winemaking, service, menu, daily features, events, wine club, merchandise, discounts.
- Alert assigned server if a guests has made a request.
- Report any unsatisfied guest to a Manager.

O'Rourke Family Vineyards adheres to employment equity and equal opportunity programs and encourages all women, visible minorities, Aboriginals and disabled persons to apply. We would like to thank all applicants for submitting their resume; however only those selected for an interview will be contacted.

Must already be living in Canada.


  • Guest Service Agent

    6 months ago


    Kelowna, Canada Holiday Inn Express & Suites Hotel, Kelowna Full time

    **Who You Are** We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at our Holiday Inn Express & Suites Kelowna property. Guest Service is a crucial part of our overall operation and there is never a dull moment! At the...

  • Guest Service Expert

    7 months ago


    Kelowna, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $16.75-$16.75/hour Position: Banquet Server Part Time **Job Number** 24014242 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    7 months ago


    Kelowna, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full time

    If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Guest Service Agent. We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff...

  • Guest Services Manager

    7 months ago


    Kelowna, Canada Hilton Garden Inn Kelowna Full time

    **Guest Services Managers **serve as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. **Core Work Activities** - Serves as a leader in displaying outstanding hospitality skills. - Utilizes interpersonal and communication skills to lead, influence, and encourage...

  • Guest Service Agent

    3 days ago


    Kelowna, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...

  • Guest Services Agent

    7 months ago


    Kelowna, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a **Guest Services Agent (Full Time/Seasonal) **to join our flock of totally unique and fun-loving individuals at our** Kelowna **location. Accent Inns is a family-owned, BC-based hospitality company that LEADS...


  • Kelowna, Canada Playtime Casino Full time

    **Job Type: Casual** Rate: $17.40 **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and fitness - Development and training opportunities **Key Responsibilities** - Meet,...


  • Kelowna, Canada Delta Grand Okanagan Resort and Conference Centre Full time

    **Live Fully at Marriott International - #1 Leader in Hospitality** At **Marriott International**, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. **Delta Hotels by Marriott Grand Okanagan Resort** located at **1310 Water St**, **Kelowna**, **BC**, **V1Y 9P3 **is hiring a...


  • Kelowna, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $17.15/Hour **Job Number** 23196624 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...


  • Kelowna, Canada Marriott International, Inc Full time

    **Additional Information** Seasonal, Pay rate: $17.66/hour, Oak & Cru Restaurant, Host, Barista, Expeditor, Busser **Job Number** 24037066 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Guest Services

    7 months ago


    Kelowna, Canada Securiguard Full time

    Securiguard is committed to building a facilitative environment of respect and personal growth for all our staff. We support this commitment with highly competitive compensation and benefits, comprehensive training, reliable equipment, and supportive supervision as well as great opportunities for advancement, community involvement and work/life balance...

  • Guest Service Agent

    6 months ago


    Kelowna, Canada Eldorado Resort Full time

    **Business Operating Name**:Manteo Resort **Position Title**: Guest Services Agent **Number of Available Position(s)**:2 **Terms of Employment**: permanent, full-time **Hours**: 30 - 40 hours per week **Wage**: $18.00 - $18.50 per hour **Benefits**: - Staff accommodation - Extended Health and Dental Benefits - Employee and Family Assistance Program -...


  • Kelowna, Canada Marriott International, Inc Full time

    **Additional Information** Front Desk Guest Experience, PAY/ $22.40/hour **Job Number** 23078745 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Kelowna, Canada Marriott International, Inc Full time

    **Additional Information** Seasonal Contract **Job Number** 23018126 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t...

  • Guest Care Liaison

    2 days ago


    Kelowna, Canada FORD Salon Full time

    **Job Function** - The Guest Care Relations Liaison _is the first person to provide the beginning of a perfect, consistent experience to our guests when they interact with the Salon on the telephone and in salon. They are also the support the Service Providers rely on for empathic support, encouragement and firm follow through. Collaboration with the Salon...

  • Restaurant Supervisor

    4 weeks ago


    Kelowna, British Columbia, Canada Denny's Inc. Full time

    Denny's Inc. is a 100% Canadian-owned company with a reputation for delivering exceptional hospitality experiences across Canada, the US, Ireland, and the UK. As a Restaurant Supervisor at Denny's, you will play a vital role in ensuring that our guests receive outstanding service and quality food.Job SummaryWe are seeking a highly motivated and...


  • Kelowna, British Columbia, Canada TB Food Services Inc. dba Tim Hortons restaurant Full time

    **About TB Food Services Inc. dba Tim Hortons RestaurantWe are seeking a dedicated and experienced Food Service supervisor to join our team. In this role, you will be responsible for supervising team members, ensuring that primary and secondary duties are completed in a timely manner. You will provide ongoing direction and training to team members, schedule...


  • Kelowna, Canada Glo Antiaging Youth Lab Full time

    The position will be full to part time. Duties and Responsibilities include but are not limited to: - Providing administrative support to senior management - Welcome clients and determine client requirements and needs - Scheduling and confirming appointments in person and via phone - Cross sell products by gaining depth of knowledge in all product lines...


  • Kelowna, Canada TB Food Services Inc. dba Tim Hortons restaurant Full time

    Job title: Food Service Supervisor Job Location: 9950 main Street lake country BC V4V 2T9 Salary: $18.27/hour No. of positions: 8 Job type: Full time, Permanent (35 hrs per week) Job Duties: Supervises team members to ensure primary and secondary duties are completed Provides ongoing, specific direction to team members Schedule shifts for staff members like...

  • Food Service Baker

    7 months ago


    Kelowna, Canada Tim Hortons | Kelowna Full time

    As a Food Service Baker at Tim Hortons, your top priority is guest satisfaction! Our Bakers produce the bakery items for our restaurants, as well as preparing other hot and cold food products for the sandwich unit. You will be deeply immersed in training to learn about our operations standards, food safety, health and safety, cleaning and sanitizing, and...