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Full-time Key Holder @kiehl's Boutique

5 months ago

Ottawa, Canada Kiehl's Since 1851 Full time

Kiehl's Since 1851 was founded as an old-world apothecary in New York City's East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl's we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood - and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl's

We have an exciting opportunity to join the Kiehl's family as Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team. Provide superior customer service and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store's business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store.

**Responsibilities**:

- Delivers a best in class experience to customers
- Upholds standards of customer service excellence
- Leader in productivity
- Enforce company policies and procedures
- Perform open and close procedures for the store
- Regular attendance and timeliness for all scheduled shifts

**Qualifications**:

- Retail and/or cosmetic experience preferred
- Prior key holder experience preferred
- Customer service experience
- Communication skills
- Basic computer skills
- Must be willing to work flexible hours and to work nights and weekends
- High School Diploma or GED required
- Must be 18 years or older
- Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
- English mandatory, second language an asset