Key Holder Part Time

7 months ago

Ottawa, Canada La Senza Full time

Overview

Key Holder - Job Description

Key Holders assist the management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviours to create a High Performance Selling Culture with the team and achieve store sales goals. They are held accountable to personal performance goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Support the management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assist in executing all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences by providing expert product knowledge and cultivating relationships with customers. Consistently lead the La Senza selling model with confidence, passion and expertise.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Assist Management team in creating/communicating action plans to optimize results, execute

operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, such as supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colours, and sizes represented in conjunction with executing to the brand guide
- Lead with professionalism and behaviours guided by the company values

**Job Type**: Part-time
Part-time hours: 20-25 per week

**Benefits**:

- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Ottawa, ON K2B 8C1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (required)

**Language**:

- French (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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