Business Development Manager, Metallurgy

4 weeks ago

Toronto, Canada ALS Global Full time

Imagine your future with us

At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

About the role

This position is responsible for developing new business for ALS Metallurgy by actively engaging new and past clients and growing ALS’ market share. You will also be responsible for assisting clients with obtaining information regarding ALS services and pricing, and ensuring clients receive efficient and accurate service and communication.

**Business Development Responsibilities**:

- Manage projects, which include the following activities:

- Contact prospective clients to increase awareness of ALS services;
- Capitalize on business opportunities in the market and generate new work;
- Responsible for client service outreach, calling, and visiting clients;
- Attend and represent ALS Metallurgy at selected trade shows, conferences, and Geological Society meetings;
- Coordinate and facilitate client tours and ALS functions at trade shows
- Act as the initial contact for new clients regarding their program questions and concerns.
- Assist with annual marketing quotation renewals, and track client workflow.

**Client Services Responsibilities**:

- Provide excellent client service, including information on testing and service capabilities, quality control, and turnaround times.
- Ensure proactive, positive, and responsive communications are always maintained with clients.
- Contact clients with a courtesy call when new work is received, and if there are delays in work completion.
- Follow up with clients once a project is completed to receive feedback and inquire about future work.
- Act as a client advocate within ALS, tracking turn-around time and client priorities.
- Follow up on client issues, maintain communication, and conduct investigations as required.
- Provide technical information regarding quality control complaints and other issues from clients.
- Maintain client contact and client requirements database
- Compile weekly sales report, and attends weekly project meetings, in person or remotely.
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality.

**About you**:

- Diploma or Degree in Engineering relevant to mining or mineral processing;
- A strong metallurgical background is desirable;
- Work experience in a laboratory, consulting, plant design, or mine operation setting;
- Valid Provincial Class 5 driver’s license with a clean driving history (abstract required).

Working at ALS

Our people are our most valuable asset and drive our success at ALS.
We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

**Our benefits include**:

- Annual salary ranging from $100,000.00 - $140,000.00
- Structured wage increases
- Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs,
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning & development opportunities (unlimited access to e-learnings and more)

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

**Note**: benefits vary based on employee status, e.g part-time, casual

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