Section Manager

2 months ago

Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

CL-03

As an operation support section manager, you will develop, implement and track an action plan aimed at offering services of the highest quality and meeting the administrative needs of various teams in terms of performance management.

You will supervise a group of approximately 20 employees at the clerk and technician levels. You will support the operations of all of the administrative department’s claims teams. You will be responsible for managing the documents received from the teams, opening and preparing all new claims files and inputting the documents received, among other things.

Your aptitude for focusing on results and proactively resolving situations will enable you to efficiently manage people and performance as well as ensure accountability and the satisfaction of members, clients and partners.

Your innovative and proactive nature will also serve to improve processing times and increase the satisfaction of our members, clients and partners.

You possess extensive knowledge of the claims sector, which will help you advance the objectives of the administrative department. You are recognized for your ability to mobilize resources and for your sharp mind. You are client-focused and committed to ensuring the best client experience, with an eye to retaining our clients. You easily build relationships with your colleagues and work with others to achieve shared objectives. You are action
- and results-oriented, and demonstrate a determined and efficient approach. You are driven by innovation, allowing for new or better methods for the organization to succeed. You are skilled at engaging people and creating a climate in which people are deeply committed to fully supporting the organization in achieving its objectives.

General Information on the Position

Main responsibilities- Support the immediate supervisor by helping with work organization and operational planning for the unit- Develop, implement and track the unit’s action plan, ensuring alignment with the organization’s strategic orientations and other administrative units, in a performance management context- Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity in keeping with Desjardins values- Define and ensure the implementation of activities related to the unit’s services to maximize targeted business results and ensure member and client satisfaction- Support the administrative unit’s action plan by successfully managing individual and team performance- Promote Desjardins Group’s cooperative values- Continuously improve the management of processes under your responsibility.

Other working conditions- The work arrangement for the position is flexible hybrid work #LI-Hybrid- Number of jobs available: 1

**Qualifications**:
- Bachelor’s degree in administration or in a related field- A minimum of four years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Engagement, Nimble learning

Key competencies for the job

Decision quality, Develops talent, Drive results, Work processes

Work Location

150, rue des Commandeurs Lévis

Trade Union

Non Syndiqué

Unposting Date

2023-03-10

Job Family

Management (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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