Front End Manager

5 months ago

North Saanich, Canada RED BARN MARKET Full time

**About Red Barn Market**:
At Red Barn Market, we’re passionate about providing quality, locally sourced food year-round. We support local businesses, promote healthy eating, and encourage a balanced lifestyle. Our commitment extends to creating a happy, safe work environment for our employees. We offer training, flexible hours, and opportunities for growth. Red Barn Market is 100% locally owned and operated in Victoria, BC.

We are looking for a highly motivated individual with experience in retail grocery and a background in cash management. As the Front End Manager, you will lead our front end operations, including cashier management, customer service, interact with customers and ensuring smooth transactions at the checkout. Strong customer service skills are a must. If you thrive in a fast-paced environment, have excellent organizational skills, and enjoy working with people, we encourage you to apply

**Responsibilities**:

- **Cashier Management**: Supervise and train front end staff, including supervisors and cashiers. Hire staff and rain new cashiers on company policies and procedures.
- Foster a positive work environment and encourage teamwork.
- Ensure efficient and accurate cash handling procedures.
- Monitor checkout lines to minimize wait times for customers.
- Monitor cashiers to ensure that they are following company policies and procedures.
- **Cash Handling**: Count and manage cash, process credit card transactions, and Barn Bucks and provide change.
- **Customer Service**: Provide friendly and helpful service to shoppers. Scan items and bag groceries.
- Address customer inquiries, resolve issues, and handle returns. Answer phone calls.
- Maintain a welcoming and clean front end area.
- **Store Appearance**: Oversee cleanliness and organization of checkout lanes, entryways, and exit areas. Arrange displays and promotional materials at the front end.
- **Inventory Control**: Manage front end supplies, including bags, receipt paper, and other essentials. Reorder as needed.

**Benefits**:

- Competitive hourly wages
- Staff discount of 15% on all purchases
- Ability to participate in our Post Secondary Scholarship Program and in our one
- time New Homeowner Grant
- Employee Benefit Package

**Job Requirements**:

- **Experience**:Previous experience in retail management or a related role. Previous cash management experience mandatory. Experience with ordering and scheduling is an asset.
- **Leadership Skills**: Outstanding leadership, communication, and customer service skills.
- **Cashier Experience**: Familiarity with point-of-sale systems and cash handling.
- **Customer-Centric**:Friendly, approachable, and committed to exceptional service. Customer-focused mindset.
- **Skills**:Ability to handle high-pressure situations during peak hours. Strong attention to detail.
- **Availability**:Available days, evenings, and weekends.

**How to Apply**:
Please indicate if you are **also interested** at working **at any of our other 7 locations.**

Pay: $26.00-$29.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you currently live in Victoria, BC or nearby town?
- Do you have grocery experience?

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- English (required)

Work Location: In person

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