Front-end Manager

6 months ago

North Vancouver, Canada Stong's Market Full time

**Location: Northwoods, North Vancouver**

We are looking to hire a Front-End Manager to join our team. The focus of this role is the day-to-day operations related to cash and file maintenance, to optimize customer experience, drive customer traffic, and positively impact store profitability. They are responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store.

If you feel that this describes you, we hope you apply

**Supervisory Responsibilities**:

- Recruits, interviews, hires, and trains new staff
- Oversees the daily workflow of the department
- Provides constructive and timely performance evaluations
- Handles discipline and termination of employees in accordance with company policy

**Duties/Responsibilities**:

- Plan and merchandise product display cases and develop seasonal décor
- Create and maintain seasonal and themed customer experiences/events around the store
- Collaborate with vendors for inventory management; submit and track product orders
- Build and maintain positive vendor relationships; place regular product orders, identify discounts and promotions, and recommend items for our flyer
- When needed, support the team of cashiers by processing cash register payments by cash, credit card, gift card, and debit
- Assist customers by answering questions about our products and programs (our loyalty cards), ongoing promotions and fundraisers, and our services (home delivery)
- Oversee the Joint Health & Safety committee and conduct regular Food Safety audits, guide and train the departments on how to improve their safety standards
- Ensure the store is clean, safe and ready for shoppers
- Efficiently deescalate and resolve customer complaints
- Manage and increase department profitability and sales through effective budgeting, merchandising, controlling expenses and driving sales
- Backroom and inventory management
- Performs other related duties as assigned

**Required Skills/Abilities**:

- Excellent verbal and written communication skills.
- Excellent interpersonal skills with staff and customers
- A proven team player and who is also team-focused
- Strong problem solving and in-the-moment decision-making skills, process improvement, strategic planning, verbal communication, customer focus, management proficiency
- Skilled at prioritizing tasks and to delegate them when appropriate
- Able to function well in a high-paced environment
- Proficient with Microsoft Office Suite or related software
- Available to work flexible hours including evenings, weekends, and holidays

**Education and Experience**:

- Completion of a post-secondary program related to Finance or Business Management
- Management and Supervisory experience in retail is as asset
- Experience operating a point-of-sale systems

**Physical Requirements**:

- Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
- Able to lift up to 40 pounds

**Salary**:
$45,000-$55,000/annually

**About Us**:
Stong’s Market is a locally owned, community focused grocery store. We offer a wide variety of local and boutique products at our Vancouver, North Vancouver and Squamish locations. Our Stong’s Market Express Department are experts at home delivery straight to your front door. The Stong’s name has a rich history with over 85 years of grocery experience and we are committed to a unique and family friendly grocery shopping experience

**Our Commitment**:
Stong’s Market is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Stong’s Market is committed to working with and providing reasonable accommodations to individuals during the recruitment process. If you need a reasonable accommodation for any part of the employment process, please notify the hiring manager when contacted for an interview.

**How to Apply**:

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