Patio Furniture Sales Associate

4 weeks ago


St Catharines, Canada Boldt Pools and Spas Full time

The purpose of this position is to be helpful, knowledgeable and committed to finding solutions for all customers in their outdoor furniture needs. You will work independently, and in a team to create a clean, organized, life-like presentation of the outdoor furniture program. Your goal is to drive sales and find the most efficient, helpful and customer-focused outdoor furniture products to suit their lifestyle and well-being. Training will be provided; however, having sales experience is a strong asset towards being successful in this role. We at Boldt pride ourselves in being a community-based business and we want to continue to provide the best customer service possible.

**Duties and Responsibilities**
- Ensure all customers are met with a friendly, and welcoming greeting.
- Support a strong commitment to superior and genuine customer service by exerting compassion, knowledge and empathy to all customers and associates. This also should encompass your behavior at work being ethical, positive, respectful, and helpful always.
- Drive sales through engaging both customers and co-workers with accurate and practical product knowledge working to achieve overall sales targets for the patio division and retail store.
- Assist all customers on the retail floor, and answer any questions that are within your training, knowledge, and expertise. If you cannot answer their question, notify them you will find someone who can better assist and escort them to the proper personnel.
- Complete customer orders in an accurate and efficient manner as well as scheduling home deliveries as per the delivery and assembly guidelines based on regional days and accessibility.
- Maintain security and minimize losses through awareness of pricing errors, coupons, promotions, and other interactions. Be informed and execute promotions accurately and consistently.
- Ensure your desk, floor, inventory and stock are always organized, clean and merchandised according to the Patio Department Manager’s guidelines. Merchandising should be life-like, realistic and accessible to all patrons.
- Build, assemble, maintain, dis-assemble and rearrange all floor stock and inventory in a safe, organized and effective manner with or without assistance.
- You are responsible for your own customer sales through to service and follow up. You are also responsible for assisting your colleague’s customers when that colleague is absent without them forfeiting the commission. The goal is always to provide superior, genuine and helpful customer service.
- Accurately report your end of day sales summary. You will also create your own independent commission report and submit monthly for approval.
- Accept and direct phone calls as needed.
- Re-stock returns (if saleable).
- Stock and maintain all administrative supplies.
- You will have the ability to meet with clients on their property if you choose to do so. If so, you will be required to organize your own transportation.
- Assist the Patio Department Manager in creating new marketing ideas and updating our Facebook account to help drive sales.

**Other Duties as Assigned**
- Help price, stock, and face merchandise on the sales floor and retail shelves
- Perform miscellaneous cleaning in the store, which includes, but not limited to the bathrooms, sweeping, mopping, or vacuuming of floors, dusting of shelves and product.

**Working Conditions/Physical Requirements**

Those hired in this position should be well groomed and dress according to the Boldt Pools & Spas uniform policy. The position requires standing for **up to a 10-hour period of time**. Duties are mainly performed indoors with mínimal time spent outdoors. Building and moving the furniture will require a physical aspect to this job.

**Ability to work varied hours/days as business dictates, including early morning, evening and weekend shifts and hours is necessary.**

**Job Types**: Full-time, Seasonal
Contract length: 5-9 months

Pay: From $16.75 per hour

Expected hours: 35 - 45 per week

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-20
Expected start date: 2024-04-22



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