Dispatch Team Leader

3 months ago

Hamilton, Canada Tandet Management Inc. Full time

We are seeking a motivated Team Leader to join our Hamilton location.

**What we offer**:

- Competitive Salary (range depending on experience)
- Company paid benefit program.
- Hours: Monday to Friday, with weekend availability

**Role and Responsibilities**
- Effectively communicate instructions and listen to all driver concerns and act appropriately as they relate to:

- Safety
- Drivers ability to perform their duties effectively.
- Opportunities that would increase efficiency for both the Company and the customer
- Dispatch drivers using a fair and consistent approach.
- Coordinate the daily assignment of company and contracted equipment to maximize equipment utilization.
- Schedule servicing of equipment as required with the shop personnel.
- Organize trailer interior washes are completed and costs are managed appropriately.
- Record orders in the dispatch management system in an accurate and timely fashion.
- Ensure all customer requirements are met and any changes or deviations are communicated immediately to the customer and other pertinent parties
- Bring any service failures to the attention of the customer service department and your direct manager
- Communicates effectively with drivers to ensure they can complete each load safely and within the Hours of Work regulations
- Coordinate customer payload requests and match the legal carrying capacity on equipment and jurisdiction while travel.

**Qualifications and Education Requirements**
- Organized, highly efficient and customer service orientated.
- 10 or more years of relatable and/or training experience
- High School Diploma required. Post-secondary education is preferred.
- Experience with the Transportation Industry preferred
- Strong computer skills, particularly with Microsoft Office, & the ability to learn new software
- Self-motivated, with mínimal supervision
- Good time management with an ability to prioritize and multi-task.
- Strong written & verbal communication skills
- Strong attention to detail

**Salary**: $75,000.00-$85,000.00 per year

**Tandet Management Inc** is a part of the Tandet Group of Companies; a family-owned company that has been in business for over 45 years. They have received the Top Fleet Employer award from TruckingHR for the last six consecutive years.

We are a growing and entrepreneurial company that is always looking for the next great opportunity. If you are like us, you will find plenty of ways to learn and grow among our various subsidiary companies.

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- dispatching: 5 years (required)

Ability to Commute:

- Hamilton, ON L8H 2Y7 (preferred)

Work Location: In person

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