IT Support, Technician
2 months ago
Temporary position for 6 months.- Engage in a call centre team environment to provide front-line technical support for service requests and technology incidents reported by users- Support calls, chats and web ticket contact types from users- Resolve requests and incidents or process service requests according to established standards and escalate to specialized solution areas as required- Provide users and internal partners with a high level of customer service- Contribute to collaborative solutions and support our culture- Foster process improvement and our evolution of IT
What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment
What you bring to the table- College diploma in a related field- A minimum of two years of IT experience- Please note that other combinations of qualifications and relevant experience may be considered- Call centre/help desk experience- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients- Available to work Call Centre Hours - Monday - Friday: 7:00 a.m. - 8:00 p.m. EST, and Saturday 8:00 a.m. - 4:30 p.m. EST (Rotational shifts). Coverage for some Statutory Holidays may be required to service business areas
Decision quality, Situational adaptability
LI-Remote
Trade Union
Non-unionized
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
Job Family
Information technology (FG)
Unposting Date
2024-09-30
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