Multilingual (Spanish, French and English)

2 weeks ago


Burlington, Canada Idea Factor Full time

We are customer-centric, collaborative, fun and our goal is to To deliver an unparalleled Customer Service EXPERIENCE every time - bar none.

Our work environment includes:

- Modern office setting
- Hybrid remote work alternate weeks and Fridays(after 6 months successful training)
- On-the-job training
- Relaxed atmosphere
- Growth opportunities
- Regular social events
- Occasional treats and lunches
- Business Casual dress code
- Birthday celebration and gift each year

**Responsibilities**
- Provide knowledgeable answers to technical questions about products, availability, promotions, etc
- Taking opportunities to upsell
- Work with internal departments to meet customer's needs
- Data entry in various platforms

**Qualifications**
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills in Spanish, French and English
- Ability to multi-task, organize, and prioritize work
- Experience with SF Service Cloud is not required but is an asset

**Salary**: $23.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burlington, ON L7L 6W1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Contact Center: 2 years (preferred)

**Language**:

- Spanish (required)
- French (required)

Work Location: Hybrid remote in Burlington, ON L7L 6W1

Expected start date: 2024-05-04



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