Spanish, and English Speaking Customer Service

3 weeks ago


Burlington, Canada Idea Factor Full time

We are customer-centric, collaborative, fun and our goal is **“To deliver an unparalleled Customer Service EXPERIENCE every time - bar none”**

Our work environment includes:

- Modern Office with collaboration and lunch area
- Benchmark incentives every three months for the first year
- On-the-job training
- Relaxed atmosphere
- Growth opportunities
- Regular social events
- Occasional treats and lunches
- Business Casual dress code
- Birthday celebration and gift each year

**Responsibilities**
- Provide knowledgeable answers to technical questions about products, availability, promotions, etc.
- Taking opportunities to upsell
- Work with internal departments to meet customer's needs.
- Data entry in various platforms

**Qualifications**
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills in Spanish, and English
- Ability to multi-task, organize, and prioritize work.
- Experience with Salesforce Service Cloud is not required, but is an asset

**Salary**: $23 per hour

Expected hours: 34-37.5 per week

**Benefits**
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

**Schedule**
- Monday to Friday upon completion of training and a schedule of no less than 34 hours.

**Ability to commute/relocate**
- Burlington, ON L7L 6W1: reliably commute or relocate before starting work **(required)**

**Education**
- Bachelor's Degree **(preferred)**

Experience
- Customer service: 2 years **(preferred)**:

- Contact Center: 2 years **(preferred)**

**Language**:

- Spanish **(required)**

**Job Types**: Full-time, Permanent

Pay: From $23.50 per hour

Expected hours: 34 - 37.5 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Retention bonus

Application question(s):

- Are you able to work onsite regularly?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Spanish (required)

Work Location: In person

Application deadline: 2024-05-10



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