Call Centre Operator
2 weeks ago
Do you have an outgoing personality and strong work ethic? Is 100% customer satisfaction your goal? Do you enjoy being part of a team environment? Then we have an entry level position for you. We’re looking for a full-time person to join our growing team. Our emergency dispatch centre has been providing alarm monitoring solutions for over 25 years and is a leader in the industry.
**Who Are You**:
- Looking for an entry level position with a growing company
- Want to work in a team environment
- Enjoy working with computers and talking on the phone
- Able to analyze data, utilize problem-solving skills and recommend solutions
- Work well under pressure in a fast paced environment.
- Commitment to continuous improvement and training
- Excellent telecommunication skills
- Willing to work overnight, weekends and holidays
- Accurate keyboarding skills. Minimum 30 WPM
- Must be able pass a criminal record check
**What do we offer**:
- In-house training
- Transit at the door
- Employee parking
- opportunity to pick up extra shifts
**Roles & Responsibilities**
- Dispatch emergency services such as police, ambulance or fire.
- Build customer loyalty by maintaining a professional image at all times.
- Communicate effectively by listening to the customer’s concerns
- Maintain security policies
- Attention to detail
- Complete projects within timelines provided
- Create electronic reports
**Job Types**: Full-time, Permanent
**Salary**: From $17.50 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Night shift
- Overtime
Supplemental pay types:
- Overtime pay
Work Location: In person
Expected start date: 2024-04-05
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