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Fulfillment Specialist
5 months ago
**Who We Are**
We’re your local adventure experts —helping you expand your vehicle’s potential, creating more space for friends and family, peace-of-mind protection for your prized gear and bigger possibilities for your next weekend escape or road trip with no return date.
Whether you’re answering a spontaneous call to the wild or carefully plotting a cross country journey—we ensure you find the right fit for your vehicle and activity, install it on the spot or ship it out same-day, then set you up with care and maintenance resources so it’s Reliable For Life.
Rack up. Head out. Explore More.
**What You’ll Do**
At Rack Attack, we are all about creating more space for our community to explore their next adventure safely and seamlessly. We strive to be an inclusive, positive and collaborative workplace for everyone. This role is a great opportunity to use your customer service skills and passion for adventure to create easy and personalized experiences.
**As a Fulfillment Specialist you will**:
- Monitor and manage the eCommerce order list, moving orders, and prompting store action as required;
- Fulfill orders for Canada through the Toronto hub, with auxiliary support from other stores;
- Collaborate with the Store Manager to manage and allocate stock as required;
- Follow-up and communicate with the community regarding delays or shipping issues;
- Answer incoming Toll-free calls from our website community;
- Answer incoming live chat messages;
- Answer all Amazon customer messages, claims, return requests, etc.;
- Take opportunities to up-sell and cross-sell to improve the average order value when possible;
- Provide outstanding service and trusted guidance to our community about the product, ensuring they are paired with the most optimal system for their lifestyle;
- Provide support the to gear guides, as required;
- Maintain accurate store records such as: invoices, sales receipts, purchase orders, receiving products into inventory, appointment bookings, special requests, hold tags, phone messages, inventory transfers, and cash out, etc.; and
- Perform other duties as directed by the manager.
**What You’ll Earn**
We want you to feel comfortable and be able to support your authentic lifestyle. As part of our unique compensation package, you will earn a quarterly bonus based on performance, in addition to your base hourly wage.
**Hours of Work**
Our stores are open seven days per week. Store hours of operation vary, but normal business hours are from 8:30 AM to 4:30 PM, with flexibility. Monday to Friday with occasional weekend shift availability. Minimum 40 hours per week required.
**What We’re Looking For**
- Minimum 1 year customer service experience;
- Ability to communicate professionally with our community and gear guides;
- Previous similar fulfillment experience preferred;
- High attention to detail;
- Ability to problem solve in a fast paced environment;
- Excellent communication skills, both verbal and written;
- Capacity to work well in a team and collaborate with others; and
- Ability to contribute to a respectful culture and healthy work environment.
**What We Offer**
- Unique and Competitive Compensation Packages
- Extended Health Benefits
- Retirement Contribution Matching Program
- Paid Time off
- Team Morale Events
- Ongoing Professional Development and Training
- Endless Growth Opportunities
Pay: From $22.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Toronto, ON M4G 3V3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
