Automotive Service Manager

2 weeks ago

Victoria, Canada Victoria Hyundai Full time

**Victoria Hyundai** is looking for a **Service Manager** to drive our team

Are you a leader with a passion for exceptional customer service? Do you thrive in a dynamic, fast-paced environment and have a strong background in the automotive service industry? If so, **Victoria Hyundai** wants YOU to lead our growing service team

As part of the prestigious **Kot Auto Group**, we’re proud to be one of British Columbia’s top dealerships, offering award-winning vehicles and an unwavering commitment to quality and customer satisfaction.

Kot Auto Group is in the process of completing a brand-new state-of-the-art facility. This will come equipped with a 17-bay service shop, a separate fast lube building, and a service drive through check-in. The entire shop will have brand new hoists, benches & all shop equipment. Currently our bays are staffed with talented technicians, many having been with us for five or more years.

**Why choose us**
- Competitive pay and bonus package
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards - commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security
- Upcoming brand new building & shop

Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Kot Auto Group - Victoria Hyundai is an equal opportunity employer with a unique team and working environment.

**Who are you?**
- Have a minimum 2+ years experience in Automotive Service Management
- Have a proven track record leading teams
- PBS knowledge is considered a key asset
- Must be eligible to work in Canada

If this sounds like the perfect fit, we can’t wait to hear from you

**What does the day to day look like?**
- Oversee service department by managing, and mentoring technicians and service advisors. Large department. 4 service advisors, 2 appointment coordinators, warranty administrator, lot attendant, and a full shop of technicians.
- Ensure a guest experience that exceeds our guest’s expectations and the manufacturer’s customer satisfaction index (CSI)
- Work with General Manager to set sales and gross objectives for department and for service advisors.
- Ensure guest vehicles are serviced in a timely manner
- Handle and resolve guest concerns and complaints
- Monitor and control all warranty activity, assuring compliance with warranty policies and procedures
- Communicate regularly with guests about maintenance and service work needed
- Remain current on product and industry changes
- Lead a collaborative service department, working closely with sales and parts departments
- Support with hiring and training processes for new members of the service team
- Perform other duties as required

**Why Victoria Hyundai?**

We are located in the beautiful city of Victoria on the southern tip of Vancouver Island. Just minutes away from the nearest beach With Vancouver being only a short ferry or plane ride away. Said by many to by one of the most beautiful cities in Canada to live, it can’t be beat

**Who are we**:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our guests’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.

INDHigh

**Job Types**: Full-time, Permanent

Pay: $100,000.00-$140,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC V8T 2W5: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Automotive Service Manager: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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