Administrative Supervisor, Child Health

3 weeks ago

Vancouver, Canada PHSA Full time

**This position supports BC Children's Hospital Specialized Medical Ambulatory Services.**

Role Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Business Operations Managers, the Administrative Supervisor is responsible for a variety of administrative and operational functions, related to the daily operations of Child Health programs. The position supervises designated staff, including scheduling, authorizing requests, providing functional/resource direction and guidance, and overall performance management. As a member of the Child Health Administrative team, and in collaboration with the Senior Directors, Business Operations Managers and Program Managers, the position completes special projects related to business process redesign and overall continuous quality improvements across programs.

Key Accountabilities
- Provides daily supervision and functional guidance to delegated staff using effective management techniques (e.g., monitoring performance, coaching, and skill development) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Investigates work and staff issues, conducts first-level performance management, escalating complex discipline issues as may be required.
- Acts as a resource across Programs by providing functional guidance regarding staffing, policies and procedures, business processes, and system navigation.
- Responsible for probationary and annual performance review process for designated staff by soliciting/ compiling feedback, and reviewing it with the employee. Appropriate and timely follow-up is conducted.
- Ensures that rotations for delegated areas are correct and appropriately coded. Authorizes and schedules relief staff as required to maintain staffing levels and minimize disruption.
- Participates in LEAN, business process re-design and other quality initiatives for the designated programs and facilitates implementation of approved modifications to ensure optimal use of organizational resources and safe delivery of patient care.
- Collaboratively supports planning for and integration of new medical staff into the programmatic structure. Performs timekeeping function, inclusive of hours submission and vacation bank management, for all physicians within designated portfolio(s).
- Assists in the compilation of annual and ad hoc capital budget requests. Orders any minor equipment as directed.
- Completes and submits e-forms related to postings, new hires, transfers, leaves and resignations.

**Qualifications**:

- A level of education, training, and experience equivalent to grade 12 education or higher, and secretarial or business training, plus a minimum of five years related experience as an administrator, co-ordinator or supervisor.
- Proven leadership experience in a management role including successful management of staff in a unionized environment. Demonstrated capability of maintaining high level of effectiveness and performance under pressure.
- Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external to PHSA, C&W and UBC. Ability to work independently, plan, organize, coordinate, prioritize and meet deadlines.
- Physical ability to perform the duties of the job.

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