Claims Manager

4 days ago

Waterloo, Canada Heartland Farm Mutual Inc. Full time

With over 145 years of property & casualty insurance experience, Heartland Mutual strives to be the Best Farm Mutual. Heartland offers automobile, property and farm insurance to more than 50,000 people in Ontario and Nova Scotia. We are courageous. Our team is talented and dedicated, challenging the norm and striving to be better every day. People come first at Heartland. As a result, our focus is on relationships. It’s all about delivering a genuine customer experience. We have a team of solution-oriented problem solvers providing expertise on our home, farm, commercial and auto products. We are currently recruiting for the role of:
The Manager Casualty and Auto will be responsible for a combined team of auto physical damage adjusters and casualty claims adjusters. They will be part of the claims management leadership team that will set the strategic direction for Heartland Claims Department as well as their own business unit.

What you will do...
- Set standards and maintain compliance for claims service and file handling in all lines of claims.
- Ensure reserving guidelines are established and case reserves accurately reflect expected claims costs.
- Monitor claims intake, workflow, and workload to ensure staffing is adequate to meet service and investigation standards, and adjusters meet accepted productivity guidelines.
- Maintain oversight and provide settlement authority for large loss files in all lines within manager’s level of authority or make recommendations for authority to CEO or CFO where manager’s authority is exceeded.
- Address broker/agent or policyholder complaints and continuously monitor claims service.
- Supervision of the claims leadership team. - Support and oversight of employee performance issues within the department.
- Oversight of claims recruitment and staffing activities.
- Manage a system of monthly internal file audits, to ensure files meet claims handling guidelines.
- Work with team leaders to set department goals annually, as well as individual goals for both career advancement opportunities and to participate in the incentive compensation program.
- Ensure adequacy of orientation plans, claims training and cross-training amongst staff, to allow for promotion/career advancement internally where possible.

What you will bring...
- Minimum 3 years leadership experience in claims
- Minimum 5 years of experience in claims handling
- Ability to problem solve issues without supervision
- Proven track record of developing others
- Good communication skills written and oral
- Ability to think strategically
- Claims litigation experience an asset
- Ability to function as part of a collaborative management team.

A Place Where YOU Can Make a Difference Proudly Canadian. Mutually Owned.

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