Claims Assistant

1 week ago

Waterloo, Canada Heartland Farm Mutual Inc. Full time

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

What you will do...
- Assign new claims to adjusters based on claim type and complexity.
- Manage phone enquiries from claimants, agents, brokers and vendors.
- Adjust windshield/auto glass claims.
- Provide timely processing of claims payments.
- Indexing and processing of mail and file documents in a paperless environment.

What you will bring...
- Proficiency in the use of Microsoft Word, Excel and policy management systems.
- Prior experience in customer service and office support roles.
- Post-secondary education in business administration, office management, or equivalent experience.
- Well defined organization skills, ability to multi-task and keen attention to detail are essential.
- Ability to handle high call volumes during peak periods.
- Previous experience in an insurance agent’s office, insurance brokerage or claims department is a definite asset.
- Successful completion of the Insurance Essentials certificate is preferred.

What we offer...
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland, our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds - the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait too here from you

A Place Where YOU Can Make a Difference Proudly Canadian. Mutually Owned.

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